TDWS Order Tracking System
Plugin Developer: TD Web Services
This plugin provides a comprehensive order tracking system for your WordPress store, allowing you to manage single and multi-product orders efficiently.
Features:
- Manual Tracking Entry: Agents can update tracking details for orders using a predefined form.
- Multi-Product Order Handling: Specify if products in an order ship together or individually.
- Product-Level Tracking: Track individual products within multi-product orders. (For orders with separate tracking numbers)
- Customer Notifications: Automatic email notifications to customers upon entering tracking details.
- Customer-Facing Tracking: Customers can view tracking information directly on the order details page.
- Order Tags: Assign and manage custom tags to orders for improved workflow and filtering. (e.g., "Processing," "Awaiting Stock")
- Seamless Integration: Integrates with your existing WordPress order management system.
- Version Control: Utilizes a dedicated GitHub repository for version control, collaboration, and issue tracking.
- Automatic Updates: Receive updates seamlessly through the WordPress plugin update mechanism.
Future Enhancements (Not included in current version):
- Automatic Shipment Status Updates (API Integration):
- Integrate with major shipment companies (FedEx, UPS, USPS, DHL) for real-time tracking updates.
- Reduce manual work and improve data accuracy.
- Enhanced Customer Interface:
- Progress Bar: Visually represent shipment journey stages (e.g., "Order Placed," "Delivered").
- Estimated Delivery Date: Display an estimated delivery date based on shipment information.
- Delivery Notifications: Send automated notifications to customers at key stages (e.g., "Order Shipped").
- Customization Options: Allow customization of progress bar stages, notification triggers, and content.
- Channel Options: Offer email or SMS notifications based on customer preferences.
- Advanced Tracking Features:
- Package-Level Tracking: Allow customers to track individual packages within multi-product orders.
- Exception Handling: Identify and notify agents about potential delivery exceptions.
- Returns Management: Integrate with your returns management system for easy return initiation.
- Proof of Delivery: Explore options for capturing and displaying proof of delivery (e.g., signature confirmation).
- Reporting and Analytics:
- Track delivery performance metrics (average delivery times, on-time delivery rates).
- Identify delivery trends for proactive adjustments.
Installation:
- Upload the plugin zip file to your WordPress plugins section.
- Activate the plugin.
Configuration:
- No additional configuration required for basic functionality.
- Refer to the WordPress documentation for managing custom tags (if applicable).
Support:
For any questions or support requests, please contact TD Web Services at tdwebservices.com.