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PC Technician/Help Desk Support Services Specialist
Concord, MA
What We Can Offer YOU:
401(k)
Paid Holidays
Life Insurance
Paid Time Off (PTO)
Medical, Dental, Vision Insurance
Short and - Long-Term Disability
And More!
COMPANY OVERVIEW:
INSUVI, Inc. is a certified Economically Disadvantaged Woman-Owned Small Business (EDWOSB) headquartered in Huntsville, Alabama. We provide Information Technology, JavaScript Training, Systems Engineering, and Training services.
POSITION OVERVIEW:
The Help Desk Specialist performs technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages. Support responsibilities include software installation, and configurations.
PRIMARY RESPONSIBILITIES:
Support responsibilities include software installation, and configurations. The Helpdesk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
BASIC QUALIFICATIONS:
Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience; or no experience required with a related Master's degree. Current DoD 8570 IA Baseline Certification, IAT Level I (A+ CE, Network+ CE, SSCP, CCNA-Security) Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment Interim Secret Clearance required prior to start Experience supporting Windows 7, Windows 10, and MS Office 2013 Experience using Remedy or a similar ticketing system Strong analytical and follow through skills Strong verbal and written communications skills. Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments Ability to work well independently on defined tasks Ability to work well as part of a team
PREFERRED QUALIFICATIONS:
Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits). Prior USACE/ACE-IT experience. Experience working in a DoD environment Experience supporting Office 365
INSUVI, Inc., is an Equal Opportunity Employer.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://www.applicantpro.com/openings/insuvi/jobs/1377071-219641