Common Inquiries | Answers

[mdshaffer8]

Objectives

• Script answers for the most common questions.

• Include/Provide appropriate routing, if necessary.

• Provide multiple conversation scenarios depending on user's response.

• Generate list of trigger words/phrases in each conversation.

Most common inquiries, not in order:

1. How can I apply/receive housing/rental assistance?
2. What documents do I need to bring with me (when coming to receive assistance)?
3. What are the hours of operation?
4. What are the directions?
5. How can I get holiday assistance?
6. How can I volunteer?
7. How and where can I donate clothes?
8. How can I donate?