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tomasmcguinness / homeassistant-mixergy

Add support for Mixergy's smart water tank into Home Assistant
MIT License
32 stars 8 forks source link

Could not find a tank with the specified serial number #55

Closed creednmd closed 4 months ago

creednmd commented 4 months ago

Just got a new Mixergy tank and trying to set up integration with HA. Have tried logging in with correct account details and serial number, but get the error message "Could not find a tank with the specified serial number".

Know it is the correct account details, as can log in to the mixergy.io page fine, and have copy and pasted the serial from scanning the QR code on the front of the tank. (The writing on the sticker is a touch worn, and hard to read, but the QR code and text do match…)

Any idea what may be going wrong, or how I can debug the issue?

creednmd commented 4 months ago

So the number you think is the serial, and is referred to as the serial elsewhere, is not what you put in the setup dialog; confusing, but sorted…

tomasmcguinness commented 4 months ago

So, if not the serial number.....what would you call it?

creednmd commented 4 months ago

The link https://support.mixergy.co.uk/troubleshooting on their site refers to the numbers as "the 25-character mixdevice number" and the "MX number". When setting up the app, and adding a tank, you use the mixdevice number, which I assumed to be the serial number being referred to. Wonder if using similar wording would sidestep any confusion from idiots like myself :)