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trepidity / autotask-samples

Different C# samples demonstrating how to interact with AutoTask.
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How would i get the Task History of a Ticket #2

Open abonetwork opened 7 years ago

abonetwork commented 7 years ago

Hi, Can you help me on how to retrieve the Task History of a Ticket? Is there a way for example, i would get the TaskID=123 and will retrieve Ticket History?

Sample Image below. 2017-01-13_8-08-42

I Just want to get the Date for Every Action Taken. Hope you can help me with this. Thank you.

trepidity commented 7 years ago

I'm guessing that the Ticket history is actually the Ticket Notes?

prasadnarwadkar commented 7 years ago

History of a ticket is a list of NotificationHistory objects for that ticket which can be queried by ticket id. A NotificationHistory object is created when a ticket is created or edited, a time entry for a ticket is created or edited and so on.

TicketNotes are actually notes added to a ticket and can be queried by ticket id too.