Fix multi-call auto-holding for other channels

twilio-professional-services / flex-project-template

A starting point for Twilio Flex projects, providing management strategies for various types of artifacts and distributed development

https://twilio-professional-services.github.io/flex-project-template/

Apache License 2.0

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Fix multi-call auto-holding for other channels #671

Closed dremin closed 1 week ago

dremin commented 1 week ago

Summary

For multi-channel agents with the multi-call feature enabled, previously accepting a non-voice task would auto-hold any active calls. This PR fixes that behavior so the call remains unheld when accepting a non-voice task.

Checklist

[x] Tested changes end to end
[x] Requested one or more reviewers

github-actions[bot] commented 1 week ago

0 ESLint error(s) and 0 ESLint warning(s) found in pull request changed files. :white_check_mark: No issues found!