Fallback channel for Check-Ins

[CeciliaHinga]

From tenfour-archive created by caharding: ushahidi/tenfour-archive#1391

Is your feature request related to a problem? Please describe. Sender wants to send a message to 10 people over SMS. 4 of those users only have an email contact. User wants to be able to reach those 4 people without guessing what their contact methods are.

Describe the solution you'd like

• Give the option to the sender "4 users are not reachable on the channel you selected, reach them via another method? YES/NO"

Describe alternatives you've considered

• Use the preferred contact method, which is messy in its configuration and is hard to undersatnd
• "This check-in will not reach people. Select additional channels to reach these people." [Cancel] [Send Anyway]

Additional context Add any other context or screenshots about the feature request here.

[CeciliaHinga]

Give the option to the sender "4 users are not reachable on the channel you selected, reach them via another method? YES/NO"

I'm unclear on what happens when [YES] or [NO] buttons are clicked.

[CeciliaHinga]

The user will be very unclear what is happening here.

Refer to @Erioldoesdesign and @justinscherer for UX.

[CeciliaHinga]

I think the solution here is just a change of text.

“4 people are not reachable over ‘selected channel.’ Reach these 4 via all available channels?” Yes/No ‘#’ text credits -- Charlie Harding Product Director

[CeciliaHinga]

@caharding Agreed! definitely go with a text change first and we can test it in the product and then iterate if people are struggling

[CeciliaHinga]

Send those 4 users Check-Ins on every channel -- Charlie Harding Product Director

[CeciliaHinga]

Hmm this is a pickle...

For the UI/UX to make sense after a Yes/No to that kind of question I would expect the 'Send via' section of a check-in them be segmented by channel & user:

This bit would be edited, perhaps so the channel says SMS and Email but the list of people in the Send To list would indicate using icons/text what user is getting what comms method.

I'm thinking out loud on this. I hope it's helpful!

[CeciliaHinga]

@Erioldoesdesign We are now listing what each user is getting, See https://github.com/ushahidi/tenfour/issues/1231

@caharding That proposed fix is more than just a text change. The scope of this is rather large from an engineering perspective. We'd have to re-engineer things so that a check-in has different channels for each user, rather than fixed channels for the entire check-in.

When a scope is large like this, I'd rather the issue is though spec properly, rather than just trying different things.