UVdesk getting frequently logged out when clicking on links

[akhileshkcoder]

I am using UVdesk for the ticketing system. I have installed it on my local host and is working fine. When I uploaded it on my server there is this issue of getting logged out when clicking on links. I have enabled the dev environment and in the log, I am getting the below error. Please help.

[2021-05-14 05:00:01] php.INFO: User Deprecated: Checking for the AdvancedUserInterface in "Symfony\Component\Security\Core\Authentication\Token\AbstractToken::hasUserChanged()" is deprecated since Symfony 4.1 and support for it will be removed in 5.0. Implement the Symfony\Component\Security\Core\User\EquatableInterface to check if the user has been changed, {"exception":"[object] (ErrorException(code: 0): User Deprecated: Checking for the AdvancedUserInterface in \"Symfony\\Component\\Security\\Core\\Authentication\\Token\\AbstractToken::hasUserChanged()\" is deprecated since Symfony 4.1 and support for it will be removed in 5.0. Implement the Symfony\\Component\\Security\\Core\\User\\EquatableInterface to check if the user has been changed, at /home/admin/domains/tellmedoc.in/public_html/uvdesk-community/vendor/symfony/security-core/Authentication/Token/AbstractToken.php:325)"} [] [2021-05-14 05:00:01] php.INFO: User Deprecated: Checking for the AdvancedUserInterface in "Symfony\Component\Security\Core\Authentication\Token\AbstractToken::hasUserChanged()" is deprecated since Symfony 4.1 and support for it will be removed in 5.0. Implement the Symfony\Component\Security\Core\User\EquatableInterface to check if the user has been changed, {"exception":"[object] (ErrorException(code: 0): User Deprecated: Checking for the AdvancedUserInterface in \"Symfony\\Component\\Security\\Core\\Authentication\\Token\\AbstractToken::hasUserChanged()\" is deprecated since Symfony 4.1 and support for it will be removed in 5.0. Implement the Symfony\\Component\\Security\\Core\\User\\EquatableInterface to check if the user has been changed, at /home/admin/domains/tellmedoc.in/public_html/uvdesk-community/vendor/symfony/security-core/Authentication/Token/AbstractToken.php:325)"} [] [2021-05-14 05:00:01] security.DEBUG: User was reloaded from a user provider. {"provider":"Webkul\\UVDesk\\CoreFrameworkBundle\\Providers\\UserProvider","username":"no-reply@tellmedoc.in"} [] [2021-05-14 05:00:02] doctrine.DEBUG: SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11 FROM uv_website t0 WHERE t0.code = ? LIMIT 1 ["knowledgebase"] [] [2021-05-14 05:00:02] doctrine.DEBUG: SELECT t0.id AS id_1, t0.status AS status_2, t0.brand_color AS brand_color_3, t0.page_background_color AS page_background_color_4, t0.header_background_color AS header_background_color_5, t0.link_color AS link_color_6, t0.article_text_color AS article_text_color_7, t0.ticket_create_option AS ticket_create_option_8, t0.site_description AS site_description_9, t0.meta_description AS meta_description_10, t0.meta_keywords AS meta_keywords_11, t0.homepage_content AS homepage_content_12, t0.white_list AS white_list_13, t0.black_list AS black_list_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.broadcast_message AS broadcast_message_17, t0.disable_customer_login AS disable_customer_login_18, t0.script AS script_19, t0.custom_css AS custom_css_20, t0.is_active AS is_active_21, t0.header_links AS header_links_22, t0.footer_links AS footer_links_23, t0.banner_background_color AS banner_background_color_24, t0.link_hover_color AS link_hover_color_25, t0.login_required_to_create AS login_required_to_create_26, t0.remove_customer_login_button AS remove_customer_login_button_27, t0.remove_branding_content AS remove_branding_content_28, t0.website AS website_29 FROM uv_website_knowledgebase t0 WHERE t0.website = ? AND t0.is_active = ? LIMIT 1 [2,1] [] [2021-05-14 05:00:02] doctrine.DEBUG: SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11 FROM uv_website t0 WHERE t0.code = ? LIMIT 1 ["helpdesk"] [] [2021-05-14 05:00:03] doctrine.DEBUG: SELECT t0.id AS id_1, t0.source AS source_2, t0.skype_id AS skype_id_3, t0.contact_number AS contact_number_4, t0.designation AS designation_5, t0.signature AS signature_6, t0.profile_image_path AS profile_image_path_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.is_active AS is_active_10, t0.is_verified AS is_verified_11, t0.is_starred AS is_starred_12, t0.ticket_access_level AS ticket_access_level_13, t0.user_id AS user_id_14, t0.supportRole_id AS supportRole_id_15 FROM uv_user_instance t0 WHERE t0.user_id = ? [1] [] [2021-05-14 05:00:03] doctrine.DEBUG: SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.is_active AS is_active_4 FROM uv_ticket_type t0 WHERE t0.is_active = ? [true] [] [2021-05-14 05:00:03] security.DEBUG: Stored the security token in the session. {"key":"_security_back_support"} [] [2021-05-14 05:00:04] request.INFO: Matched route "_wdt". {"route":"_wdt","route_parameters":{"_route":"_wdt","_controller":"web_profiler.controller.profiler::toolbarAction","token":"998290"},"request_uri":"https://tellmedoc.in/tickets/_wdt/998290","method":"GET"} [] [2021-05-14 05:00:04] security.INFO: Populated the TokenStorage with an anonymous Token. [] [] [2021-05-14 05:00:07] request.INFO: Matched route "helpdesk_member_account_collection". {"route":"helpdesk_member_account_collection","route_parameters":{"_route":"helpdesk_member_account_collection","_controller":"Webkul\\UVDesk\\CoreFrameworkBundle\\Controller\\Account::listAgents","_locale":"en"},"request_uri":"https://tellmedoc.in/tickets/en/member/agents","method":"GET"} [] [2021-05-14 05:00:07] security.INFO: Populated the TokenStorage with an anonymous Token. [] [] [2021-05-14 05:00:07] security.DEBUG: Access denied, the user is not fully authenticated; redirecting to authentication entry point. {"exception":"[object] (Symfony\\Component\\Security\\Core\\Exception\\AccessDeniedException(code: 403): Access Denied. at /home/admin/domains/tellmedoc.in/public_html/uvdesk-community/vendor/symfony/security-http/Firewall/AccessListener.php:72)"} [] [2021-05-14 05:00:07] security.DEBUG: Calling Authentication entry point. [] [] [2021-05-14 05:00:07] php.INFO: User Deprecated: The "Webkul\UVDesk\CoreFrameworkBundle\Controller\Account" class extends "Symfony\Bundle\FrameworkBundle\Controller\Controller" that is deprecated since Symfony 4.2, use "Symfony\Bundle\FrameworkBundle\Controller\AbstractController" instead. {"exception":"[object] (ErrorException(code: 0): User Deprecated: The \"Webkul\\UVDesk\\CoreFrameworkBundle\\Controller\\Account\" class extends \"Symfony\\Bundle\\FrameworkBundle\\Controller\\Controller\" that is deprecated since Symfony 4.2, use \"Symfony\\Bundle\\FrameworkBundle\\Controller\\AbstractController\" instead. at /home/admin/domains/tellmedoc.in/public_html/uvdesk-community/vendor/symfony/debug/DebugClassLoader.php:200)"} [] [2021-05-14 05:00:07] request.INFO: Matched route "helpdesk_member_handle_login". {"route":"helpdesk_member_handle_login","route_parameters":{"_route":"helpdesk_member_handle_login","_controller":"Webkul\\UVDesk\\CoreFrameworkBundle\\Controller\\Authentication::login","_locale":"en"},"request_uri":"https://tellmedoc.in/tickets/en/member/login","method":"GET"} [] [2021-05-14 05:00:07] security.INFO: Populated the TokenStorage with an anonymous Token. [] [] [2021-05-14 05:00:08] doctrine.DEBUG: SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11 FROM uv_website t0 WHERE t0.code = ? LIMIT 1 ["knowledgebase"] [] [2021-05-14 05:00:08] doctrine.DEBUG: SELECT t0.id AS id_1, t0.status AS status_2, t0.brand_color AS brand_color_3, t0.page_background_color AS page_background_color_4, t0.header_background_color AS header_background_color_5, t0.link_color AS link_color_6, t0.article_text_color AS article_text_color_7, t0.ticket_create_option AS ticket_create_option_8, t0.site_description AS site_description_9, t0.meta_description AS meta_description_10, t0.meta_keywords AS meta_keywords_11, t0.homepage_content AS homepage_content_12, t0.white_list AS white_list_13, t0.black_list AS black_list_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.broadcast_message AS broadcast_message_17, t0.disable_customer_login AS disable_customer_login_18, t0.script AS script_19, t0.custom_css AS custom_css_20, t0.is_active AS is_active_21, t0.header_links AS header_links_22, t0.footer_links AS footer_links_23, t0.banner_background_color AS banner_background_color_24, t0.link_hover_color AS link_hover_color_25, t0.login_required_to_create AS login_required_to_create_26, t0.remove_customer_login_button AS remove_customer_login_button_27, t0.remove_branding_content AS remove_branding_content_28, t0.website AS website_29 FROM uv_website_knowledgebase t0 WHERE t0.website = ? AND t0.is_active = ? LIMIT 1 [2,1] [] [2021-05-14 05:00:08] doctrine.DEBUG: SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11 FROM uv_website t0 WHERE t0.code = ? LIMIT 1 ["helpdesk"] [] [2021-05-14 05:00:09] request.INFO: Matched route "_wdt". {"route":"_wdt","route_parameters":{"_route":"_wdt","_controller":"web_profiler.controller.profiler::toolbarAction","token":"780a1b"},"request_uri":"https://tellmedoc.in/tickets/_wdt/780a1b","method":"GET"} [] [2021-05-14 05:00:09] security.INFO: Populated the TokenStorage with an anonymous Token. [] []

[papnoisanjeev]

@akhileshkcoder

In some shared hosts you will have to include the sessions directory in order to work. Are you sure that the sessions are correctly initialized?

[akhileshkcoder]

@papnoisanjeev But in that case, it shouldn't get authenticated. Here it's getting authenticated and can access the links. It happens only sometimes. The same link which is accessible gives a 302 redirect sometimes due to this issue. In which file should I give the path for the session folder.

[papnoisanjeev]

@akhileshkcoder

Check this hope it will help.

[akhileshkcoder]

@papnoisanjeev Is it possible to set it from within UVdesk? Because I don't have access to php.ini

[papnoisanjeev]

@akhileshkcoder

No, you need to setup it form php.ini only. It is not the project issue it is session issue with your server only.

[akhileshkcoder]

@papnoisanjeev Possible! I have given the path in the file uvdesk-community\config\packages\framework.yaml

session: handler_id: session.handler.native_file save_path: '%kernel.project_dir%/var/sessions/%kernel.environment%'

It worked. Now the issue is solved. Thank you very much for the help. You saved my day!

[akhileshkcoder]

@papnoisanjeev But now there is this new issue. I am able to log in only in the dev environment! When I change to the production environment I am redirected back to the login page.

[akhileshkcoder]

The issue was with the folder permission for the folder uvdesk-community\var\sessions\prod. I have changed the ownership of the folder from root to the current user. Now everything works fine.

[papnoisanjeev]

@akhileshkcoder

Glad to know you issue has been resolved !! :)