uxcam react native Fatal Exception: java.lang.NullPointerException Attempt to invoke virtual method 'android.graphics.Canvas android.view.Surface.lockCanvas(android.graphics.Rect)' on a null object reference

[rohit-daffodil]

We are getting the crashes 4-5 times with 100 users in a day on production users. Please find below full trace.

"react-native": "0.66.4", "react-native-ux-cam": "^5.4.0",

com.uxcam.internals.gs$ad.a (SourceFile:24) com.uxcam.internals.gs$ad.a (SourceFile:16) com.uxcam.internals.gs$ad.lambda$6JKlk2XJVUgCouwtk1iq13kgz64 com.uxcam.internals.-$$Lambda$gs$ad$6JKlk2XJVUgCouwtk1iq13kgz64.a (Unknown Source:4) com.uxcam.internals.fm.a (SourceFile:51) com.uxcam.internals.-$$Lambda$qf4WIVmP0YNDPt9j_9Ft1_pW5fI.a (Unknown Source:2) com.uxcam.internals.fm.a (SourceFile:318) com.uxcam.internals.-$$Lambda$_9mE2021CHomlVng0dy_9It_CEg.a (Unknown Source:11) com.uxcam.internals.fu.a (SourceFile:54) com.uxcam.internals.fu.lambda$_yzMV-E4tTqP5srseEI0KK6ea5I com.uxcam.internals.-$$Lambda$fu$_yzMV-E4tTqP5srseEI0KK6ea5I.run (Unknown Source:10)

Any help in this regard will be highly appreciable.

[rohit-daffodil]

Dear Team, any updates over here. We have to puase using uxcam due to this issue?

[DFDIEGOH]

Hi @rohit-daffodil Diego here from the UXCam team! I apologize for the inconvenience in this regard!

The team is already aware of this crash and we are currently working on it. We will be releasing a new version of our React Native SDK as soon as this gets fixed, but I will keep you posted as soon as we release this on our end.

I appreciate your patience in this regard, but please let me know if you have further questions in here

[rohit-daffodil]

Thanks a lot Diego

Any expected timeline for resolving this issue?. I will be glad to use this after crash resolved

Best Regards,

Rohit Bansal | Senior Manager - IT

Daffodil Software Pvt. Ltd. Winner of Deloitte Tech Fast 50 India

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On Wed, Aug 24, 2022 at 6:42 PM Diego Hernandez - UXCam < @.***> wrote:

Hi @rohit-daffodil https://github.com/rohit-daffodil Diego here from the UXCam team! I apologize for the inconvenience in this regard!

The team is already aware of this crash and we are currently working on it. We will be releasing a new version of our React Native SDK as soon as this gets fixed, but I will keep you posted as soon as we release this on our end.

I appreciate your patience in this regard, but please let me know if you have further questions in here

— Reply to this email directly, view it on GitHub https://github.com/uxcam/react-native-ux-cam/issues/63#issuecomment-1225708420, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABE7T62OT565MIHZYAVYWVLV2YNVHANCNFSM567NZBBQ . You are receiving this because you were mentioned.Message ID: @.***>

[uchitsingh-dojo]

Getting similar crash when using UXCam Android SDK - 3.4.3@aar. Posting here as i cannot find the repository for uxcam android sdk.

`Fatal Exception: java.lang.NullPointerException Attempt to invoke virtual method 'android.graphics.Canvas android.view.Surface.lockCanvas(android.graphics.Rect)' on a null object reference

com.uxcam.internals.gs$ad.a (gs.java:16) com.uxcam.internals.gs$ad.$r8$lambda$6JKlk2XJVUgCouwtk1iq13kgz64 (gs.java) com.uxcam.internals.gs$ad.$r8$lambda$6JKlk2XJVUgCouwtk1iq13kgz64 (gs.java) com.uxcam.internals.gs$ad$$InternalSyntheticLambda$0$fdac19f8126774028461e6366a023f325bb71a9c71ca08b77c9ca1db2103ae77$0.a (gs.java:6) com.uxcam.internals.fm.a (fm.java:9) androidx.fragment.app.FragmentKt$$ExternalSyntheticLambda0.a (R8$$SyntheticClass:4) com.uxcam.internals.fm.a (fm.java:8) com.uxcam.internals.fm$$InternalSyntheticLambda$0$374430e1ed92aad81e893e282514aef41d6ef567c324aeab25f273f6c1bb3d2c$0.a (fm.java:11) com.uxcam.internals.fu.a (fu.java:54) com.uxcam.internals.fu.$r8$lambda$_yzMV-E4tTqP5srseEI0KK6ea5I (fu.java) com.uxcam.internals.fu$$InternalSyntheticLambda$0$51c3431cef342fa63951966a5b86019c182f945eb9cfc0ecc59bec81d7297593$0.run (fu.java:10) android.os.Handler.handleCallback (Handler.java:873) android.os.Handler.dispatchMessage (Handler.java:99) android.os.Looper.loop (Looper.java:193) android.app.ActivityThread.main (ActivityThread.java:6846) java.lang.reflect.Method.invoke (Method.java) com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run (RuntimeInit.java:493) com.android.internal.os.ZygoteInit.main (ZygoteInit.java:883) `

[DFDIEGOH]

Hi @uchitsingh7 I apologize for the inconvenience, we just released a new version for our Android SDK that is version 3.4.4. This should fix this crash that you are reporting in here.

For the React Native Fix - we will releasing a new version in the next couple of days, so I will keep you posted on this as well. @rohit-daffodil

[rohit-daffodil]

Hey Team

As the issue fixed in native library, by when we can expect a new react native npm update ?

[gabmadera]

@rohit-daffodil Hello there, it has been released now on version 5.4.2, you can upgrade the SDK and check the change log here: https://help.uxcam.com/hc/en-us/articles/4404509626509--SDK-UPDATES