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vatis-project / vatis-archive

Virtual Automated ATIS Generator for VATSIM
https://docs.vatis.clowd.io
GNU General Public License v3.0
38 stars 21 forks source link

vAtis 4.0.0.2 will not load on Windows 7 #51

Closed githubvatsim closed 2 years ago

githubvatsim commented 2 years ago

Program will not run on Windows 7.

Thanks.

Problem signature: Problem Event Name: APPCRASH Application Name: vATIS.exe Application Version: 4.0.0.2 Application Timestamp: 62570982 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7601.17514 Fault Module Timestamp: 4ce7c78c Exception Code: e0434352 Exception Offset: 000000000000a49d OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 80ef Additional Information 2: 80ef29f635b28d8ecc04aa1f0538255b Additional Information 3: 980c Additional Information 4: 980ca2c921b02dc20b971329c5585a14

collink2451 commented 2 years ago

If you are getting that error from Event Viewer, you should see another error event (at least one) from the Source ".NET Runtime". Look at that error message as it will contain the Exception info.

What you likely need to do is install the latest .NET 6 SDK available here https://dotnet.microsoft.com/en-us/download/dotnet/6.0

On that page, click the installer for windows and your operating system architecture (which is probably x64) Once that has installed restart your pc and let me know if that worked. If it doesn’t work we will need the Exception info to further diagnose the issue.

githubvatsim commented 2 years ago

Sadly, installing the SDK does not seem to help. Same error message. I'm a Mac user running Windows 7 on a virtual platform just for Euroscope. Windows is a foreign country. Unable so far to find other Exception information. (The Windows firewall is off.) vAtis is in the same folder as the programs below but doesn't show for some reason. InstallError )

collink2451 commented 2 years ago

My vATIS doesn't show up in Control Panel/Programs as well and looking at the installer it isn't set up to do so so that isn't an issue.

After you try launching it, go to the Event Viewer. Under "Summary of Administrative Events" expand the Error section and look for a "Source" that says ".NET Runtime" If it shows up double click on it and a new page should show up On that page select the first error at the top and send a screenshot of the bottom section which should have the information as to why it is crashing.

githubvatsim commented 2 years ago

Superb instructions! ErrorCode

collink2451 commented 2 years ago

I did some digging to see if I could find anything on this error and I was not able to find anyone else with a similar issue so it may be code related so I will have to defer to @justinshannon on this one. Overall it looks like there are 2 separate issues that are causing this and it is not related to the SDK. At least now we have more information so hopefully Justin can help you out and/or fix it in a future version.

githubvatsim commented 2 years ago

Thank you very much for giving your time to this issue.

justinshannon commented 2 years ago

Windows 7 is not supported.

githubvatsim commented 2 years ago

OK. Ticket closed.