Closed anormand closed 2 years ago
I agree with Andrew's comment: automated captions can be useful if available, particularly if they are supported by other visual content such as slides and/or screen sharing to provide additional context. Scott.
Discussed in RQTF that automated captions are better than no captions but human captions are better for accuracy. Will add to document.
expanded caption requirement in section 5.1 with the following:
If a professional captioning service is not available,, enable automated captions. If automated captions are not available in the remote meeting software, consider enabling automated captions in presentation software then share the screen.
I think that the Accessibility of Remote Meetings document could include more information about the needs of Deaf and hard of hearing users.
Remote meetings have changed the way that we think about captions, particularly auto-generated captions.
W3C information on captions currently states that "Automatically-generated captions do not meet user needs or accessibility requirements, unless they are confirmed to be fully accurate."
But when it comes to remote meetings, user needs for accuracy have to be weighed against user needs for captioning on demand. In other words, accessibility is not a binary choice between 99% accurate live remote captioning and not having captioning. Sometimes users decide that captioning with with a higher percentage of errors is better than no captioning, particularly when it comes to ad hoc meetings. As one staff member told me, "I often get invited to a meeting on hour before it commences, there is no preparation time or make arrangements".
Use cases for auto-captioning include:
Auto-captioning can also be beneficial when other participants turn on captioning, because seeing their own words misinterpreted makes people slow down and speak more clearly.
Live remote captioning suits situations where meetings or webinars are scheduled well in advance and users require a high degree of accuracy:
AI Media has some good information about the choice between computer generated and human generated captions.
I believe that the Accessibility of Remote Meetings document should:
Other than that, the document looks good.
Regards
Andrew Normand Web Accessibility Lead The University of Melbourne Australia anormand@unimelb.edu.au