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publications of the W3C Voice Interaction Community Group
https://www.w3.org/community/voiceinteraction/
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Add roles and responsibilities #36

Closed schnelle closed 1 month ago

schnelle commented 1 year ago

Section "2.2 Roles and Responsibilities" of the architecture document is a place holder and need to receive some content

schnelle commented 9 months ago

Roles and Responsibilities, using the RACI model (responsible, accountable, consulted, informed)

Platform provider (example: Google)

Content owner (example: a financial services enterprise, such as a bank)

Developer (Most often, an independent enterprise specializing in conversational assistance; example: RASA) Responsible to the content owner for the

Designer and Application Developer (example: Vixen Labs, London) Responsible to the content owner for

System Integrator (examples: Capgemini Consulting, Deloitte) -- responsible to content owner for

User

jcstine commented 8 months ago

Proposed revisions, J. Stine, 2023.10.23

nwhysel commented 8 months ago

I don’t see an attachment. Was it scrubbed by the list?NoreenOn Oct 23, 2023, at 5:16 PM, Jon Stine @.***> wrote: Proposed revisions, J. Stine, 2023.10.23

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nwhysel commented 8 months ago

Oh nm. Just realized it was a GitHub issue.NoreenOn Oct 23, 2023, at 8:59 PM, Noreen Whysel @.> wrote:I don’t see an attachment. Was it scrubbed by the list?NoreenOn Oct 23, 2023, at 5:16 PM, Jon Stine @.> wrote: Proposed revisions, J. Stine, 2023.10.23

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schnelle commented 7 months ago

@jcstine could you re-share your proposed revision here as a comment?

jcstine commented 7 months ago

Per Dirk's request of 2023.12.13 --

Draft suggestion for roles and responsibilities

Owner/Platform provider

in charge of the physical hardware Designer

Roles and Responsibilities, using the RACI model (responsible, accountable, consulted, informed)

Platform provider (example: Google)

accountable and responsible for the operative performance of the infrastructure (uptime, security, performance as measured against service-level agreements (SLAs) with clients, customers, and partners, inclusive of on-premises hardware and cloud services. Content owner (example: a financial services enterprise, such as a bank)

Accountable for the UX, content, and operational performance of any and all assistants that represent the brand and its services to brand constituents (including clients, customers, and internal stakeholders). Developer (Most often, an independent enterprise specializing in conversational assistance; example: RASA) Responsible to the content owner for the

responsible for the development of the IPA selection of the hosting and infrastructure services definition and development of the IPA designs and definesdefinition of IPA possibilities and basic functionalities: activation strategies, architecture tailoring, hardware specifications, ... may define and develop conversational content Application developer

Designer and Application Developer (example: Vixen Labs, London) Responsible to the content owner for

definition, design of the conversational interaction on behalf of a brand or client organization (Developer is consulted) definition, development, editing of content on behalf of a brand or client organization createscreating applications extending the basic functionialities Integrator

manufacturer of services maintainer of data providers System Integrator (examples: Capgemini Consulting, Deloitte) -- responsible to content owner for

Business process analysis: where, how conversational assistance will create value Definition, development of business process transformation flow and interfaces -- where/how/through what knowledge is transmitted to action Creation and integration of access for conversational assistant into necessary corporate data sources Development of system/process ROI and NPV analyses of investment User

uses the IPA

jcstine commented 7 months ago

Dirk, thanks for the note, and apologies for process mistakes on my side.

Have entered the proposed revision as a comment as requested.

Jon

Jon Stine

@.> @.

+1 503 449 4628

From: Dirk Schnelle-Walka @.> Sent: Wednesday, December 13, 2023 7:51 AM To: w3c/voiceinteraction @.> Cc: Jon Stine @.>; Mention @.> Subject: Re: [w3c/voiceinteraction] Add roles and responsibilities (Issue #36)

@jcstine https://github.com/jcstine could you re-share your proposed revision here as a comment?

— Reply to this email directly, view it on GitHub https://github.com/w3c/voiceinteraction/issues/36#issuecomment-1854185692 , or unsubscribe https://github.com/notifications/unsubscribe-auth/ALGDQQPKHDWQJEN3BBRFCKTYJHFFHAVCNFSM6AAAAAAY7SBVUWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNJUGE4DKNRZGI . You are receiving this because you were mentioned. https://github.com/notifications/beacon/ALGDQQM53BKURLHS4AZUGQDYJHFFHA5CNFSM6AAAAAAY7SBVUWWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTTOQSQNY.gif Message ID: @. @.> >

schnelle commented 5 months ago

@dadahl please review the suggested addition by @jcstine and add it to the document

schnelle commented 4 months ago

Content wise OK, but examples to be removed.

schnelle commented 1 month ago

Review in meeting on 2024-06-05 OK to close