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www.netflix.com - Error message received regarding the browser version when attempting to play videos #101410

Closed webcompat-bot closed 2 years ago

webcompat-bot commented 2 years ago

URL: https://www.netflix.com/watch/80220426?trackId=14170034&tctx=1%2C1%2Cb0312d0f-faeb-4326-a99c-8208b064664e-52855785%2Cc6f0be4e-aab4-4561-bf49-19a5a7dca6fa_8354288X35XX1648093403122%2Cc6f0be4e-aab4-4561-bf49-19a5a7dca6fa_ROOT%2C%2C%2C

Browser / Version: Firefox 100.0 Operating System: Windows 8.1 Tested Another Browser: Yes Chrome

Problem type: Video or audio doesn't play Description: There is no video Steps to Reproduce: My Netflix, Hbo, and amazon videos all do not play. the website will work up until i go to the play page. It will act like it is loading, then spit out an error code

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20220323094932
  • channel: nightly
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

From webcompat.com with ❤️

softvision-raul-bucata commented 2 years ago

We appreciate your report. I was able to reproduce the issue. Attempting to play a video returns an error message, as it seems the browser is recognized as being outdated:

Screenshot_8

Tested with:

Browser / Version: Firefox Release 98.0.1 (64-bit)/ Firefox Nightly 100.0a1 (2022-03-23) (64-bit)/Chrome Version 99.0.4844.82 (Official Build) (64-bit) Operating System: Windows 10 PRO x64

Notes:

  1. Reproducible regardless of the status of ETP.
  2. Reproducible on the latest build of Firefox Nightly and Firefox Release
  3. Works as expected using Chrome and Chromium.
  4. HBO streaming works as expected.
  5. Might be related to 1743954.

Moving this to NeedsDiagnosis for further investigations.

[qa_12/2022]

karlcow commented 2 years ago

The error message comes at a regular pace For example #54464 given that @softvision-raul-bucata reproduced the issue on Firefox 98, at least we know it's not related to the UA string version.

This type of error is explained at https://help.netflix.com/en/node/32661

Though I wonder if media.eme.enabled is set to true or false. And specifically it should not fail for @softvision-raul-bucata too.

This is always frustrating when this is happening in #82913 there was the same type of problems, but it finally worked.

I'm not sure there is a good answer to these bugs.

karlcow commented 2 years ago

I'm tempted to close.

softvision-raul-bucata commented 2 years ago

@karlcow The media.eme.enabled pref is set to TRUE. Disabling the pref triggers a warning message regarding the DRM content not being enabled, and returns the same error message code on the main screen. Enabling the DRM, sets the pref media.eme.enabled back to TRUE, and the issue persists (same error message code is displayed).

[inv_12/2022]

karlcow commented 2 years ago

@softvision-raul-bucata does it reproduce for any movies?

karlcow commented 2 years ago

@softvision-raul-bucata also does it reproduce if you access https://www.netflix.com/title/80220426

softvision-raul-bucata commented 2 years ago

@karlcow The issue reproduces with the submitted link, and with any other title on the page. Not one video can be played due to that error:

Screenshot_11

Funny thing is, Firefox ESR works as expected.

Tested with:

Browser / Version: Firefox Release 98.0.2 (64-bit)/ Firefox Nightly 100.0a1 (2022-03-30) (64-bit)/ Firefox 91.7.1esr (64-bit) Operating System: Windows 10 PRO x64

[inv_13/2022]

SingingTree commented 2 years ago

@softvision-raul-bucata Can you navigate to about:support and scroll the the 'Important Modified Prefs" section? From that section can you copy the values of media.gmp-widevinecdm.version, media.gmp-widevinecdm.lastUpdate, and media.gmp-widevinecdm.abi and provide them here?

softvision-raul-bucata commented 2 years ago

@SingingTree In about:support, I have the following:

For media.gmp-widevinecdm.version : 4.10.2391.0 For media.gmp-widevinecdm.lastUpdate :1644509368 For media.gmp-widevinecdm.abi : x86_64-msvc-x64

[inv_13/2022]

SingingTree commented 2 years ago

Thanks! That all looks like what I'd expect.

Could you use one of the buttons at the top of about:support to copy all the data then post it here? I'll look through the other data there to see if anything stands out as the cause.

softvision-raul-bucata commented 2 years ago

@SingingTree Here is the raw data from about:support. 

<html><body>
<!--StartFragment-->

      <h2 xmlns="http://www.w3.org/1999/xhtml" class="major-section" id="app-basics" data-l10n-id="app-basics-title">Application Basics</h2>

Name | Firefox
-- | --
100.0a1
20220403215202
 
nightly
Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0
Windows_NT 6.2 9200
Disabled due to failure
1/1
1/1               Enabled by experiment
8
Inactive
Found
Found
Found
false
15.9 GB
62.2 GB

    <!--EndFragment-->
</body>
</html>Application Basics
------------------

Name: Firefox
Version: 100.0a1
Build ID: 20220403215202
Distribution ID:
Update Channel: nightly
User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0
OS: Windows_NT 6.2 9200
Launcher Process: Disabled due to failure
Multiprocess Windows: 1/1
Fission Windows: 1/1 Enabled by experiment
Remote Processes: [8](https://github.com/webcompat/web-bugs/issues/101410#remote-processes)
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Memory Size (RAM): 15.9 GB
Disk Space Available: 62.2 GB

Crash Reports for the Last 3 Days
---------------------------------

Nightly Features
----------------

Name: DoH Roll-Out
Version: 2.0.0
ID: doh-rollout@mozilla.org

Name: Firefox Screenshots
Version: 39.0.1
ID: screenshots@mozilla.org

Name: Form Autofill
Version: 1.0.1
ID: formautofill@mozilla.org

Name: Picture-In-Picture
Version: 1.0.0
ID: pictureinpicture@mozilla.org

Name: Web Compatibility Interventions
Version: 100.0.0
ID: webcompat@mozilla.org

Name: WebCompat Reporter
Version: 1.4.2
ID: webcompat-reporter@mozilla.org

Remote Features
---------------

bug-1705528-rollout-ongoing-fission-nightly-rollout-clone-nightly-90-100: active

Remote Processes
----------------

Type: Extension
Count: 1

Type: Privileged About
Count: 1

Type: Isolated Web Content
Count: 1

Type: Preallocated
Count: 3

Type: GPU
Count: 1

Type: Socket
Count: 1

Add-ons
-------

Name: Add-ons Search Detection
Type: extension
Version: 2.0.0
Enabled: true
ID: addons-search-detection@mozilla.com

Name: Amazon.com
Type: extension
Version: 1.3
Enabled: true
ID: amazondotcom@search.mozilla.org

Name: Bing
Type: extension
Version: 1.3
Enabled: true
ID: bing@search.mozilla.org

Name: DuckDuckGo
Type: extension
Version: 1.1
Enabled: true
ID: ddg@search.mozilla.org

Name: Google
Type: extension
Version: 1.1
Enabled: true
ID: google@search.mozilla.org

Name: Wikipedia (en)
Type: extension
Version: 1.1
Enabled: true
ID: wikipedia@search.mozilla.org

Security Software
-----------------

Type: Cisco AMP for Endpoints

Type:

Type: Windows Firewall

Graphics
--------

Features
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WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
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WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1
WebGL 2 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics 630 Direct3D11 vs_5_0 ps_5_0, D3D11-27.20.100.9664)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: true
Target Frame Rate: 60
DirectWrite: true (10.0.19041.1566)
GPU #1
Active: Yes
Description: Intel(R) UHD Graphics 630
Vendor ID: 0x8086
Device ID: 0x3e9b
Driver Version: 27.20.100.9664
Driver Date: 6-1-2021
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 086f1028
RAM: 0
GPU #2
Active: No
Description: NVIDIA GeForce GTX 1050
Vendor ID: 0x10de
Device ID: 0x1c8d
Driver Version: 27.21.14.6231
Driver Date: 4-8-2021
Drivers: C:\Windows\System32\DriverStore\FileRepository\nvdm.inf_amd64_54c680c07b6d4e2e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdm.inf_amd64_54c680c07b6d4e2e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdm.inf_amd64_54c680c07b6d4e2e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdm.inf_amd64_54c680c07b6d4e2e\nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nvdm.inf_amd64_54c680c07b6d4e2e\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvdm.inf_amd64_54c680c07b6d4e2e\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvdm.inf_amd64_54c680c07b6d4e2e\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvdm.inf_amd64_54c680c07b6d4e2e\nvldumd.dll
Subsys ID: 086f1028
RAM: 4096
Diagnostics
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): skia
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Display0: 1920x1080@60Hz : Intel(R) UHD Graphics 630
Display1: 1920x1080@60Hz : NVIDIA GeForce GTX 1050
DisplayCount: 2
HardwareStretching: both=0 window-only=0 full-screen-only=0 none=1 error=0
GPUProcessPid: 12668
GPUProcess: Terminate GPU Process
Device Reset: Trigger Device Reset
ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY4 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
Decision Log
HW_COMPOSITING:
available by default
D3D11_COMPOSITING:
available by default
DIRECT2D:
available by default
D3D11_HW_ANGLE:
available by default
GPU_PROCESS:
available by default
WEBRENDER:
available by default
WEBRENDER_QUALIFIED:
available by default
WEBRENDER_COMPOSITOR:
available by default
WEBRENDER_PARTIAL:
available by default
WEBRENDER_SHADER_CACHE:
available by default
WEBRENDER_OPTIMIZED_SHADERS:
available by default
WEBRENDER_ANGLE:
available by default
WEBRENDER_DCOMP_PRESENT:
available by default
WEBRENDER_SOFTWARE:
available by default
WEBGPU:
disabled by default: Disabled by default
WINDOW_OCCLUSION:
available by default
VIDEO_OVERLAY:
available by default
VP8_HW_DECODE:
available by default
VP9_HW_DECODE:
available by default

Media
-----

Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Roundtrip latency (standard deviation): 47.59ms (2.86)
Output Devices
Name: Group
Speakers/Headphones (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_1028086F&REV_1000\4&14f03e5e&0&0001
Headphones (Desert Stereo): BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0001009e_PID&400a\7&6809478&0&2811A5406417_C00000000
Headset (Desert Hands-Free AG Audio): BTHHFENUM\BthHFPAudio\8&377b42e9&1&97
Input Devices
Name: Group
Headset (Desert Hands-Free AG Audio): BTHHFENUM\BthHFPAudio\8&377b42e9&1&97
Stereo Mix (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_1028086F&REV_1000\4&14f03e5e&0&0001
Microphone (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_1028086F&REV_1000\4&14f03e5e&0&0001
Microphone (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_1028086F&REV_1000\4&14f03e5e&0&0001
Media Capabilities
Enumerate database

Environment Variables
---------------------

MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\svuser\AppData\Roaming\Mozilla\Firefox\Crash Reports
MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\svuser\AppData\Roaming\Mozilla\Firefox\Crash Reports\events
MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\svuser\AppData\Roaming\Mozilla\Firefox\Pending Pings
MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Users\svuser\AppData\Local\Firefox Nightly\firefox.exe
MOZ_CRASHREPORTER_RESTART_ARG_1: -p
MOZ_CRASHREPORTER_RESTART_ARG_2: firefox
MOZ_CRASHREPORTER_RESTART_ARG_3: -no-remote
MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Users\svuser\AppData\Local\Firefox Nightly\browser\crashreporter-override.ini
MOZ_NO_REMOTE: 1

Experimental Features
---------------------

about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): true
Cookies: SameSite=Lax by default (network.cookie.sameSite.laxByDefault): true
Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): true
Cookies: Schemeful SameSite (network.cookie.sameSite.schemeful): true
CSS: Constructable Stylesheets (layout.css.constructable-stylesheets.enabled): false
CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): true
Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): true
Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false
Media: JPEG XL (image.jxl.enabled): false
Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false
Web API: WebGPU (dom.webgpu.enabled): false
WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false

Remote Experiments
------------------

Sync after tab change Rollout: sync-after-tab

Important Modified Preferences
------------------------------

browser.contentblocking.category: standard
browser.privatebrowsing.autostart: true
browser.search.region: RO
browser.sessionstore.upgradeBackup.latestBuildID: 20220215092702
browser.startup.homepage_override.buildID: 20220403215202
browser.startup.homepage_override.mstone: 100.0a1
browser.urlbar.placeholderName: Google
browser.urlbar.placeholderName.private: Google
browser.urlbar.quicksuggest.migrationVersion: 2
browser.urlbar.quicksuggest.scenario: history
browser.urlbar.tipShownCount.searchTip_onboard: 4
doh-rollout.balrog-migration-done: true
doh-rollout.disable-heuristics: true
doh-rollout.doneFirstRun: true
doh-rollout.home-region: RO
extensions.lastAppVersion: 100.0a1
general.useragent.handledVersionExperimentEnrollment: true
idle.lastDailyNotification: 1648817691
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1644509366
media.gmp-gmpopenh264.version: 1.8.1.1
media.gmp-manager.buildID: 20220401092803
media.gmp-manager.lastCheck: 1648816449
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1644509368
media.gmp-widevinecdm.version: 4.10.2391.0
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
media.videocontrols.picture-in-picture.video-toggle.has-used: true
network.cookie.lifetimePolicy: 2
network.trr.mode: 5
network.trr.uri: https://mozilla.cloudflare-dns.com/dns-query
places.database.lastMaintenance: 1648817691
privacy.cpd.offlineApps: true
privacy.cpd.siteSettings: true
privacy.purge_trackers.date_in_cookie_database: 0
privacy.purge_trackers.last_purge: 1648817691453
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
security.remote_settings.crlite_filters.checked: 1648825349
security.remote_settings.intermediates.checked: 1648825349
security.sandbox.content.tempDirSuffix: {2a62bf94-6013-4273-a107-2eb97c02b30c}
services.sync.declinedEngines:
signon.suggestImportCount: 0
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1647244760
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences
----------------------------

fission.autostart.session: true

Places Database
---------------

Accessibility
-------------

Activated: false
Prevent Accessibility: 0
Accessible Handler Used: false
Accessibility Instantiator:

Library Versions
----------------

NSPR
Expected minimum version: 4.33
Version in use: 4.33

NSS
Expected minimum version: 3.77
Version in use: 3.77

NSSSMIME
Expected minimum version: 3.77
Version in use: 3.77

NSSSSL
Expected minimum version: 3.77
Version in use: 3.77

NSSUTIL
Expected minimum version: 3.77
Version in use: 3.77

Sandbox
-------

Content Process Sandbox Level: 6
Effective Content Process Sandbox Level: 6
Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true

Startup Cache
-------------

Disk Cache Path: C:\Users\svuser\AppData\Local\Mozilla\Firefox\Profiles\oa0ahxgf.Test Nightly\startupCache\startupCache.8.little
Ignore Disk Cache: false
Found Disk Cache on Init: false
Wrote to Disk Cache: true

Internationalization & Localization
-----------------------------------

Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US","ro-RO","ja-JP","ko-KR","vi-VN","he-IL","zh-Hans-CN"]
Regional Preferences: ["en-US"]

Remote Debugging (Chromium Protocol)
------------------------------------

Accepting Connections: false
URL:

Printing
--------

Modified print settings
-----------------------

[inv_14/2022]

ksy36 commented 2 years ago

Tried on my Windows machine in the latest release and Nightly and can't reproduce. @softvision-raul-bucata is this still reproducible for you?

I can open an new issue on bugzilla if this is still happening. Maybe someone from the media team can look into it as Bryce is no longer with Mozilla.

softvision-raul-bucata commented 2 years ago

@ksy36 The issue has been fixed and it is no longer reproducible on my side as well:

Screenshot_6

Tested with:

Browser / Version: Firefox Release 101.0. (64-bit)/ Firefox Nightly 103.0a1 (2022-06-09) (64-bit) Operating System: Windows 10 PRO x64

Closing this as FIXED

[inv_23/2022]

ksy36 commented 2 years ago

Thanks for checking!