softvision-oana-arbuzov
commented
2 years ago Thank for the report. Unfortunately, a subscription is needed to play videos.
Having no subscription I will close the issue as incomplete. If the reporter (or anyone else) can test more in depth and provide more information (provide a test account credentials via email, for security purposes, as the comments here are made public, attach logs/errors), please feel free to reopen or comment on the issue, and we'll have a thorough look on it.
Suggestion: Try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again?
[qa_03/2022]
URL: https://www.espn.com/watch/player/_/id/a440ce0b-43bc-4a34-9c0e-7ca639fdf2f7
Browser / Version: Firefox 96.0 Operating System: Windows 10 Tested Another Browser: Yes Chrome
Problem type: Video or audio doesn't play Description: The video or audio does not play Steps to Reproduce: Streaming on espn results in a permanent buffering circle not reproducible in Chrome. The issue is specific to content gated behind a cable tv provider. I can stream espn+ fine on both Chrome and Firefox, but for whatever reason, content gated behind a cable provider (espn and espn2, xfinity in this case) works only in Chrome. Issue persisted after restarting firefox, disabling all addons/extensions, and logging in/out of the xfinity login.
Browser Configuration
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