Closed BonnieBeeman closed 4 years ago
juliaamosova
commented
4 years ago Hi @BonnieBeeman,
Thank you for reporting the issue. Action Scheduler is being developed in another repository: https://github.com/woocommerce/action-scheduler.
I am going to move your bug report there so that the right team could take a look further.
rrennick
commented
4 years ago @BonnieBeeman the hook being run is woocommerce_ac_send_email_action. Do you have an extension installed that sends emails on abandoned carts?
rrennick
commented
4 years ago You can see from the attached screen shot that with the introduction of Woocommerce 4.0.1 we now have 4,429 completed scheduled actions to delete manually, which is highly labor and time intensive.
These are purged automatically after 30 days.
BonnieBeeman
commented
4 years ago Yes, we are using the Woocommerce Abandoned Cart Lite that has a hook to send an email out to someone only if their email was captured.
rrennick
commented
4 years ago Yes, we are using the Woocommerce Abandoned Cart Lite that has a hook to send an email out to someone only if their email was captured.
@BonnieBeeman Deactivate it until you receive at least one order to see whether your orders are still moved to the trash.
BonnieBeeman
commented
4 years ago De-activating Woocommerce Abandoned Cart Lite did not solve the problem. Every day some trigger automatically moves all of my “Pending Payment” to “Trash” and I must manually recover them. Below is the system status config report from Woocommerce so you can test.
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WordPress address (URL): https://redzonereceiver.tv
Site address (URL): https://redzonereceiver.tv
WC Version: 4.0.1
REST API Version: ✔ 1.0.7
WC Blocks Version: ✔ 2.5.14
Action Scheduler Version: ✔ 3.1.4
WC Admin Version: ✔ 1.0.3
Log Directory Writable: ✔
WP Version: 5.4
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –
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PHP Version: 7.3.14
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k
SUHOSIN Installed: –
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Max Upload Size: 32 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
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WC Database Prefix: wp_
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featurestab: 3
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form-maker: 1
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post: 1
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sliders: 11
te_announcements: 2
testimonial: 4
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ywar_reviews: 2
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Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
FS License Manager: by Firas Saidi – 4.1.2 – Not tested with the active version of WooCommerce
Classic Editor: by WordPress Contributors – 1.5
Facebook for WooCommerce: by Facebook – 1.10.2
Permalink Manager Pro: by Maciej Bis – 2.2.8.5
Slider Revolution Particles Effect: by ThemePunch – 2.0.0
Slider Revolution: by ThemePunch – 6.2.2
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WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 1.4.1
ELEX Stamps.com WooCommerce Extension (USPS): by ELEX – 2.2.3
uSquare: by ShindiriStudio – 1.7
MailChimp by 10Web: by 10Web – 1.1.3
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.7.2
WooCommerce Stripe Gateway: by WooCommerce – 4.3.3
WooCommerce: by Automattic – 4.0.1
WP Add Mime Types: by Kimiya Kitani – 2.5.4
WP Google Maps - Pro Add-on: by WP Google Maps – 6.41
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YITH Essential Kit for WooCommerce #1: by YITH – 2.1.3
YITH Purchased Column for WooCommerce: by YITHEMES – 1.1.7 – Not tested with the active version of WooCommerce
YITH WooCommerce Ajax Product Filter: by YITH – 3.9.0
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YITH WooCommerce PDF Invoice and Shipping List: by YITH – 1.2.17
YITH WooCommerce Product Add-ons: by YITH – 1.5.23.3 – Not tested with the active version of WooCommerce
YITH WooCommerce Quick View: by YITH – 1.4.0
YITH WooCommerce Request A Quote Premium: by YITH – 2.3.2
YITH WooCommerce Review Reminder: by YITH – 1.6.4
YITH WooCommerce Tab Manager: by YITH – 1.2.20
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YITH WooCommerce Zoom Magnifier: by YITH – 1.3.16
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Data Tables Generator by Supsystic: by supsystic.com – 1.9.92
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Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.1
Lktags - Linkedin Insight Tags: by Pagup – 1.1.8
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24
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YITH WooCommerce Cart Messages: by YITH – 1.5.1
YITH WooCommerce Order Tracking: by YITH – 1.2.15
advanced-cache.php: advanced-cache.php
API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
license_key (license_key)
simple (simple)
variable (variable)
yith_bundle (yith_bundle)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
Shop base: #388 - /shop
Cart: #389 - /cart
Checkout: #390 - /checkout
My account: #392 - /my-account
Terms and conditions: #2644 - /terms-conditions
Name: Bazar
Version: 3.8.0
Author URL: http://yithemes.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
Overrides: bazar/woocommerce/cart/cart-shipping.php
bazar/woocommerce/cart/cart-totals.php
bazar/woocommerce/cart/cart.php
bazar/woocommerce/cart/cross-sells.php
bazar/woocommerce/cart/mini-cart.php
bazar/woocommerce/cart/shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0
bazar/woocommerce/checkout/cart-errors.php
bazar/woocommerce/checkout/form-billing.php
bazar/woocommerce/checkout/form-checkout.php
bazar/woocommerce/checkout/form-login.php
bazar/woocommerce/checkout/form-shipping.php
bazar/woocommerce/checkout/thankyou.php
bazar/woocommerce/content-product.php
bazar/woocommerce/content-product_cat.php
bazar/woocommerce/global/sidebar.php
bazar/woocommerce/global/wrapper-end.php
bazar/woocommerce/global/wrapper-start.php
bazar/woocommerce/loop/add-to-cart.php
bazar/woocommerce/loop/no-products-found.php
bazar/woocommerce/loop/pagination.php
bazar/woocommerce/loop/price.php
bazar/woocommerce/loop/sale-flash.php
bazar/woocommerce/single-product/add-to-cart/simple.php
bazar/woocommerce/single-product/add-to-cart/variable.php
bazar/woocommerce/single-product/price.php
bazar/woocommerce/single-product/rating.php
bazar/woocommerce/single-product/related.php
bazar/woocommerce/single-product/sale-flash.php
bazar/woocommerce/single-product/tabs/description.php
bazar/woocommerce/single-product/tabs/tabs.php
bazar/woocommerce/single-product/title.php
bazar/woocommerce/single-product/up-sells.php
bazar/woocommerce/single-product-reviews.php
bazar/woocommerce/single-product.php
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From: Ron Rennick notifications@github.com Sent: Tuesday, April 21, 2020 11:38 AM To: woocommerce/action-scheduler action-scheduler@noreply.github.com Cc: BonnieBeeman bonnie.beeman@comcast.net; Mention mention@noreply.github.com Subject: Re: [woocommerce/action-scheduler] Pending Payment Orders Automatically Move to Trash (#525)
Yes, we are using the Woocommerce Abandoned Cart Lite that has a hook to send an email out to someone only if their email was captured.
@BonnieBeeman https://github.com/BonnieBeeman Deactivate it until you receive at least one order to see whether your orders are still moved to the trash.
— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/woocommerce/action-scheduler/issues/525#issuecomment-617341375 , or unsubscribe https://github.com/notifications/unsubscribe-auth/ADGD2EBJVUUEWST5VYUGMH3RNXRXVANCNFSM4MM2NR4Q . https://github.com/notifications/beacon/ADGD2EG5BQ5SURSJUHJVTUTRNXRXVA5CNFSM4MM2NR42YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOETF6DPY.gif
rrennick
commented
4 years ago @BonnieBeeman Github is for reporting issues/bugs vs providing customer support. If you are a WooCommerce.com customer please contact support at https://WooCommerce.com/contact-us/.
thenbrent
commented
4 years ago Every day some trigger automatically moves all of my “Pending Payment” to “Trash” and I must manually recover them.
@BonnieBeeman what you are describing sounds similar to the behaviour of WooCommerce's Hold Stock setting. Support can help confirm if that's the issue, but you might want to try disabling Hold Stock. Learn more here: https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options
BonnieBeeman
commented
4 years ago I disabled WooCommerce Hold Stock setting, but the issue of all my Pending Payment orders being automatically moved to trash is still happening.
thenbrent
commented
4 years ago @BonnieBeeman sorry to hear that. If haven't already, please contact support to help with this via https://WooCommerce.com/contact-us/
It's not a confirmed bug, and is likely a plugin conflict or something like that which will need a lot of back-and-forth to reproduce. As Ron mentioned previously, GitHub is for error and bug reports, or reproducable issues.
All of our existing "Pending Payment" orders automatically move to Trash when Scheduled Actions take place. Pending Orders must be manually "Restored"
This is tied to the new Woocommerce automated scheduled actions, which includes emails to customers who abandoned cart. There are now thousands of completed Scheduled Actions that must be manually deleted 10 at a time. You can see from the attached screen shot that with the introduction of Woocommerce 4.0.1 we now have 4,429 completed scheduled actions to delete manually, which is highly labor and time intensive.
The bug is that existing "Pending Payment" orders seem to be treated as abandoned carts, and are automatically moved to Trash.
