Describe the bug
Scanning a product barcode in the WooCommerce iOS app does not locate the product with the matching barcode number in the database; the app instead tries to match the barcode to the product's SKU. Products in WooCommerce have both SKU and barcode (GTIN, UPC, EAN or ISBN) fields, which are different and not equivalent. SKUs are unique to each shop's internal systems, have no standard length and can include digits, letters and/or special characters such as dashes; GTIN/UPC codes are globally standard 12-digit numbers used across all retailers.
To Reproduce
Steps to reproduce the behavior:
Go to 'WooCommerce app on iPhone or iPad'
Tap on 'barcode scan' icon in the top left corner
Point device camera at horizontal barcode to read it
See error modal at the bottom of the screen: "Cannot add Product: Product with SKU "XXXXXXXXXXXX" not found." appears on the left of the modal and a "Retry" link on the the right half.
Screenshots
If applicable, add screenshots to help explain your problem.
Expected behavior
Scanning the barcode should locate the product with the matching number in the GTIN, UPC, EAN or ISBN) field and add it to the order. In the case of an incorrect/incomplete scan the error message modal should reference not finding a matching barcode number rather than SKU.
Isolating the problem (mark completed items with an [x]):
[X ] I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
[X ] This bug happens with a default WordPress theme active, or Storefront.
[ X] I can reproduce this bug consistently using the steps above.
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
Active Plugins (43)
Advanced Custom Fields PRO: by WP Engine – 6.3.6
Advanced Woo Search PRO: by ILLID – 3.14
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3
ATUM Inventory Management for WooCommerce: by Stock Management Labs™ – 1.9.39.2
Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 4.4
Better Search Replace: by WP Engine – 1.4.7
Classic Editor: by WordPress Contributors – 1.6.4
Conditional Blocks: by Conditional Blocks – 3.1.3
Conditional Shipping for WooCommerce: by Lauri Karisola / WP Trio – 3.2.0
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
Fluid Checkout for WooCommerce - Lite: by Fluid Checkout – 3.2.2
GA Google Analytics: by Jeff Starr – 20240820
Gift Cards - Coupon Input: by SomewhereWarm – 2.0.0
Jetpack: by Automattic – 13.7
Klaviyo: by Klaviyo
Inc. – 3.3.5
WooCommerce Load More Products: by BeRocket – 1.2.0.1
Ninja Forms: by Saturday Drive – 3.8.13
reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.54
Redirection: by John Godley – 5.5.0
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6
Safe SVG: by 10up – 2.2.6
SliceWP Add-On - Affiliate Commission Rates: by SliceWP – 1.0.6
SliceWP Add-On - Custom Affiliate Fields: by SliceWP – 1.0.2
SliceWP - WooCommerce Blocks Compatibility: by SliceWP – 1.0.0
SliceWP: by SliceWP – 1.1.20
User Role Editor: by Vladimir Garagulya – 4.64.2
Ajax add to cart for WooCommerce: by QuadLayers – 2.3.9
WooCommerce Better Usability PRO: by Moises Heberle – 1.0.55
Fraud Prevention For WooCommerce: by theDotstore – 2.2.1
Preview E-mails for WooCommerce: by Digamber Pradhan – 2.2.13
WooCommerce.com Update Manager: by Automattic – 1.0.3
Woo Composite Products: by Woo – 10.0.2 (update to version 10.1.1 is available)
WooCommerce Stripe Gateway: by WooCommerce – 8.7.0
Woo Gift Cards: by Woo – 2.0.2 (update to version 2.0.4 is available)
WooCommerce Measurement Price Calculator: by SkyVerge – 3.23.6
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.8.6
WooCommerce Shipping & Tax: by WooCommerce – 2.7.0 (update to version 2.8.2 is available)
WooCommerce - ShipStation Integration: by WooCommerce – 4.4.4
WooCommerce: by Automattic – 9.2.3 (update to version 9.3.3 is available)
Wordfence Security: by Wordfence – 7.11.7
Yoast SEO: by Team Yoast – 23.5
WP Mail SMTP: by WP Mail SMTP – 4.1.1
WP Sync DB: by Sean Lang – 1.5
Inactive Plugins (5)
Additional Custom Emails for WooCommerce: by WPFactory – 3.0.4
Maydel Bundels Product Type: by –
Order Import Export for WooCommerce Add-on: by WebToffee – 1.1.1
WooCommerce Blocks: by Automattic – 11.7.0
WP Mail Log: by WPVibes – 1.1.3
Dropin Plugins ()
advanced-cache.php: advanced-cache.php
Must Use Plugins (5)
Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
WP Engine Cache Plugin: by WP Engine – 1.3.1
WP Engine Seamless Login Plugin: by WP Engine – 1.6.1
WP Engine Security Auditor: by wpengine – 1.1.1
WP Engine System: by WP Engine – 6.1.1
Settings
Legacy API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundels (bundels)
bundle (bundle)
composite (composite)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
wgm_gift_card (wgm_gift_card)
Shop base: #5 - /shop/
Cart: #6 - /cart/ - Contains the [woocommerce_cart] shortcode
Checkout: #7 - /checkout/ - Contains the [woocommerce_checkout] shortcode
My account: #8 - /my-account/
Terms and conditions: ❌ Page not set
Theme
Name: Maydel
Version: 1.4.0
Author URL: http://venell.studio
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
Templates
Overrides: maydel/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0
maydel/woocommerce/cart/cart.php version - is out of date. The core version is 7.9.0
maydel/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 7.9.0
maydel/woocommerce/checkout/form-coupon.php version 3.4.4 is out of date. The core version is 7.0.1
maydel/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0
maydel/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0
maydel/woocommerce/content-single-product.php
maydel/woocommerce/emails/customer-processing-order.php
maydel/woocommerce/emails/email-header.php version 4.0.0 is out of date. The core version is 7.4.0
maydel/woocommerce/emails/email-styles.php version 4.0.0 is out of date. The core version is 8.6.0
maydel/woocommerce/myaccount/downloads.php version 3.2.0 is out of date. The core version is 7.8.0
maydel/woocommerce/myaccount/form-login.php version 7.0.1 is out of date. The core version is 9.2.0
maydel/woocommerce/myaccount/my-address.php version 2.6.0 is out of date. The core version is 9.2.0
maydel/woocommerce/order/order-details.php version 4.6.0 is out of date. The core version is 9.0.0
maydel/woocommerce/order/order-downloads.php
/nas/content/live/maydel/wp-content/plugins/woo-better-usability-pro//templates/variation-add-to-cart-button.php version 3.4.0 is out of date. The core version is 7.0.1
maydel/woocommerce/single-product.php
Describe the bug Scanning a product barcode in the WooCommerce iOS app does not locate the product with the matching barcode number in the database; the app instead tries to match the barcode to the product's SKU. Products in WooCommerce have both SKU and barcode (GTIN, UPC, EAN or ISBN) fields, which are different and not equivalent. SKUs are unique to each shop's internal systems, have no standard length and can include digits, letters and/or special characters such as dashes; GTIN/UPC codes are globally standard 12-digit numbers used across all retailers.
To Reproduce Steps to reproduce the behavior:
Screenshots If applicable, add screenshots to help explain your problem.
Expected behavior Scanning the barcode should locate the product with the matching number in the GTIN, UPC, EAN or ISBN) field and add it to the order. In the case of an incorrect/incomplete scan the error message modal should reference not finding a matching barcode number rather than SKU.
Isolating the problem (mark completed items with an [x]):
Mobile Environment Please include:
WordPress Environment https://maydel.com
WordPress Environment
WordPress address (URL): [Redacted] Site address (URL): [Redacted] WC Version: 9.2.3 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ✔ 3.8.1 Log Directory Writable: ✔ WP Version: ❌ 6.6.1 - There is a newer version of WordPress available (6.6.2) WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: –
Server Environment
Server Info: Apache PHP Version: 7.4.33.6 PHP Post Max Size: 100 MB PHP Time Limit: 3600 PHP Max Input Vars: 10000 cURL Version: 7.81.0 OpenSSL/3.0.2
SUHOSIN Installed: – MySQL Version: 8.0.37-29 Max Upload Size: 50 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔
Database
[REDACTED]
Post Type Counts
acf-field: 47 acf-field-group: 5 attachment: 2934 atum_purchase_order: 23 atum_supplier: 9 blocked_user: 253 custom_css: 1 giftcard: 4 nav_menu_item: 51 nf_sub: 411 oembed_cache: 11 page: 51 pos-station: 2 post: 17 product: 2628 product_variation: 2080 revision: 35 shop_coupon: 55 shop_order: 4431 shop_order_refund: 116 wcs_ruleset: 3 wp_global_styles: 1
Security
Secure connection (HTTPS): ✔ Hide errors from visitors: ✔
Active Plugins (43)
Advanced Custom Fields PRO: by WP Engine – 6.3.6 Advanced Woo Search PRO: by ILLID – 3.14 Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3 ATUM Inventory Management for WooCommerce: by Stock Management Labs™ – 1.9.39.2 Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 4.4 Better Search Replace: by WP Engine – 1.4.7 Classic Editor: by WordPress Contributors – 1.6.4 Conditional Blocks: by Conditional Blocks – 3.1.3 Conditional Shipping for WooCommerce: by Lauri Karisola / WP Trio – 3.2.0 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5 Fluid Checkout for WooCommerce - Lite: by Fluid Checkout – 3.2.2 GA Google Analytics: by Jeff Starr – 20240820 Gift Cards - Coupon Input: by SomewhereWarm – 2.0.0 Jetpack: by Automattic – 13.7 Klaviyo: by Klaviyo Inc. – 3.3.5
WooCommerce Load More Products: by BeRocket – 1.2.0.1 Ninja Forms: by Saturday Drive – 3.8.13 reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.54 Redirection: by John Godley – 5.5.0 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6 Safe SVG: by 10up – 2.2.6 SliceWP Add-On - Affiliate Commission Rates: by SliceWP – 1.0.6 SliceWP Add-On - Custom Affiliate Fields: by SliceWP – 1.0.2 SliceWP - WooCommerce Blocks Compatibility: by SliceWP – 1.0.0 SliceWP: by SliceWP – 1.1.20 User Role Editor: by Vladimir Garagulya – 4.64.2 Ajax add to cart for WooCommerce: by QuadLayers – 2.3.9 WooCommerce Better Usability PRO: by Moises Heberle – 1.0.55 Fraud Prevention For WooCommerce: by theDotstore – 2.2.1 Preview E-mails for WooCommerce: by Digamber Pradhan – 2.2.13 WooCommerce.com Update Manager: by Automattic – 1.0.3 Woo Composite Products: by Woo – 10.0.2 (update to version 10.1.1 is available) WooCommerce Stripe Gateway: by WooCommerce – 8.7.0 Woo Gift Cards: by Woo – 2.0.2 (update to version 2.0.4 is available) WooCommerce Measurement Price Calculator: by SkyVerge – 3.23.6 PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.8.6 WooCommerce Shipping & Tax: by WooCommerce – 2.7.0 (update to version 2.8.2 is available) WooCommerce - ShipStation Integration: by WooCommerce – 4.4.4 WooCommerce: by Automattic – 9.2.3 (update to version 9.3.3 is available) Wordfence Security: by Wordfence – 7.11.7 Yoast SEO: by Team Yoast – 23.5 WP Mail SMTP: by WP Mail SMTP – 4.1.1 WP Sync DB: by Sean Lang – 1.5
Inactive Plugins (5)
Additional Custom Emails for WooCommerce: by WPFactory – 3.0.4 Maydel Bundels Product Type: by – Order Import Export for WooCommerce Add-on: by WebToffee – 1.1.1 WooCommerce Blocks: by Automattic – 11.7.0 WP Mail Log: by WPVibes – 1.1.3
Dropin Plugins ()
advanced-cache.php: advanced-cache.php
Must Use Plugins (5)
Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0 WP Engine Cache Plugin: by WP Engine – 1.3.1 WP Engine Seamless Login Plugin: by WP Engine – 1.6.1 WP Engine Security Auditor: by wpengine – 1.1.1 WP Engine System: by WP Engine – 6.1.1
Settings
Legacy API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: bundels (bundels) bundle (bundle) composite (composite) external (external) grouped (grouped) simple (simple) variable (variable) wgm_gift_card (wgm_gift_card)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)
Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: –
Logging
Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 3 MB
WC Pages
Shop base: #5 - /shop/ Cart: #6 - /cart/ - Contains the [woocommerce_cart] shortcode Checkout: #7 - /checkout/ - Contains the [woocommerce_checkout] shortcode My account: #8 - /my-account/ Terms and conditions: ❌ Page not set
Theme
Name: Maydel Version: 1.4.0 Author URL: http://venell.studio Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔
Templates
Overrides: maydel/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0 maydel/woocommerce/cart/cart.php version - is out of date. The core version is 7.9.0 maydel/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 7.9.0 maydel/woocommerce/checkout/form-coupon.php version 3.4.4 is out of date. The core version is 7.0.1 maydel/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0 maydel/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0 maydel/woocommerce/content-single-product.php maydel/woocommerce/emails/customer-processing-order.php maydel/woocommerce/emails/email-header.php version 4.0.0 is out of date. The core version is 7.4.0 maydel/woocommerce/emails/email-styles.php version 4.0.0 is out of date. The core version is 8.6.0 maydel/woocommerce/myaccount/downloads.php version 3.2.0 is out of date. The core version is 7.8.0 maydel/woocommerce/myaccount/form-login.php version 7.0.1 is out of date. The core version is 9.2.0 maydel/woocommerce/myaccount/my-address.php version 2.6.0 is out of date. The core version is 9.2.0 maydel/woocommerce/order/order-details.php version 4.6.0 is out of date. The core version is 9.0.0 maydel/woocommerce/order/order-downloads.php /nas/content/live/maydel/wp-content/plugins/woo-better-usability-pro//templates/variation-add-to-cart-button.php version 3.4.0 is out of date. The core version is 7.0.1 maydel/woocommerce/single-product.php
Outdated Templates: ❌
Composite Products
Database Version: 10.0.2 Loopback Test: ✔ Template Overrides: –
Gift Cards
Database Version: 2.0.2 Loopback Test: ✔ Task Queueing Test: ✔
Admin
Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store
Disabled Features: experimental-blocks minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system
Daily Cron: ✔ Next scheduled: 2024-10-02 21:35:34 +00:00 Options: ✔ Notes: 220 Onboarding: completed
Action Scheduler
Complete: 1,460 Oldest: 2024-09-02 00:46:12 +0000 Newest: 2024-10-02 17:25:32 +0000
Pending: 7 Oldest: 2024-10-02 21:27:10 +0000 Newest: 2024-10-08 20:42:42 +0000
Status report information
Generated at: 2024-10-02 19:40:56 +00:00