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woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
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"Could not retrieve order" occurring frequently #1879

Closed TDA-Holdings closed 11 months ago

TDA-Holdings commented 11 months ago

Describe the Bug

Payment errors occur frequently since update from 2.4.0 to 2.4.1. The following note is created when a customer uses a credit card through PayPal advanced card processing:

"Could not retrieve order. Maybe it was already completed or this browser is not supported. Please check your email or try again with a different browser. CreditCardGateway.php:393 Order status changed from Pending payment to Failed."

Sometimes PayPal advanced payment gateway credit card entry fields do not appear at all.

To Reproduce

I have attempted to duplicate the error using both Safari and Chrome, but PayPal advanced payment gateway credit card entry fields do not appear for me. (Different problem).

  1. Go to '…'
  2. Click on '…'
  3. Scroll down to …'
  4. See error

Screenshots

Expected Behavior

Actual Behavior

Environment

Additional Details

System status ``` ` ### wp-core ### version: 6.4.1 site_language: en_US user_language: en_US timezone: America/New_York permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: open environment_type: production user_count: 3011 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /home/customer/www/boundlessoutfitters.com/public_html wordpress_size: 2.24 GB (2407942498 bytes) uploads_path: /home/customer/www/boundlessoutfitters.com/public_html/wp-content/uploads uploads_size: 1.14 GB (1226006457 bytes) themes_path: /home/customer/www/boundlessoutfitters.com/public_html/wp-content/themes themes_size: 10.95 MB (11479735 bytes) plugins_path: /home/customer/www/boundlessoutfitters.com/public_html/wp-content/plugins plugins_size: 309.16 MB (324175203 bytes) database_size: 150.80 MB (158121984 bytes) total_size: 3.84 GB (4127725877 bytes) ### wp-dropins (2) ### advanced-cache.php: true object-cache.php: true ### wp-active-theme ### name: Storefront Child (storefront-child) version: 1.0 author: Woo author_website: http://woocommerce.com parent_theme: Storefront (storefront) theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, automatic-feed-links, custom-logo, menus, html5, custom-background, custom-header, site-logo, title-tag, customize-selective-refresh-widgets, wp-block-styles, align-wide, editor-styles, editor-font-sizes, editor-style, responsive-embeds, amp, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, starter-content, widgets, infinite-scroll theme_path: /home/customer/www/boundlessoutfitters.com/public_html/wp-content/themes/storefront-child auto_update: Disabled ### wp-parent-theme ### name: Storefront (storefront) version: 4.5.3 author: Automattic author_website: https://woocommerce.com/ theme_path: /home/customer/www/boundlessoutfitters.com/public_html/wp-content/themes/storefront auto_update: Disabled ### wp-themes-inactive (2) ### Twenty Twenty-Four: version: 1.0, author: the WordPress team, Auto-updates disabled Twenty Twenty-Three: version: 1.1, author: the WordPress team (latest version: 1.3), Auto-updates disabled ### wp-plugins-active (38) ### Admin Menu Editor: version: 1.12, author: Janis Elsts, Auto-updates enabled Advanced AJAX Product Filters for WooCommerce: version: 1.6.4.5, author: BeRocket, Auto-updates enabled Advanced Coupons for WooCommerce Free: version: 4.5.8.3, author: Rymera Web Co, Auto-updates enabled Advanced Shipment Tracking for WooCommerce: version: 3.6.2, author: zorem, Auto-updates enabled Code Snippets: version: 3.6.2, author: Code Snippets Pro, Auto-updates enabled Extra Product Options & Add-Ons for WooCommerce: version: 6.3.2, author: ThemeComplete, Auto-updates enabled FiboSearch - AJAX Search for WooCommerce (Pro): version: 1.26.1, author: FiboSearch Team, Auto-updates enabled GA Google Analytics: version: 20231101, author: Jeff Starr, Auto-updates enabled HubSpot All-In-One Marketing - Forms, Popups, Live Chat: version: 10.2.16, author: HubSpot, Auto-updates enabled Insert Pages: version: 3.7.7, author: Paul Ryan, Auto-updates enabled Jetpack: version: 12.8.1, author: Automattic, Auto-updates enabled Multi-Carrier Shippo Shipping Rates & Address Validation for WooCommerce: version: 1.5.9, author: OneTeamSoftware, Auto-updates enabled MyRewards: version: 5.2.7, author: Long Watch Studio, Auto-updates enabled Ninja Tables: version: 5.0.4, author: WPManageNinja LLC, Auto-updates enabled PDF Invoices & Packing Slips for WooCommerce: version: 3.7.3, author: WP Overnight, Auto-updates enabled Perfect Images (Optimize, Rebuild, Replace, Thumbnails, Retina): version: 6.4.9, author: Jordy Meow, Auto-updates enabled Phone Orders for WooCommerce (Pro): version: 3.8.7, author: AlgolPlus, Auto-updates enabled Pixel Manager for WooCommerce: version: 1.34.0, author: SweetCode, Auto-updates enabled PublishPress Future: version: 3.1.3, author: PublishPress, Auto-updates enabled Shippo Shipping PRO for WooCommerce: version: 2.1.13, author: OneTeamSoftware (latest version: 2.1.15), Auto-updates enabled Speed Optimizer: version: 7.4.4, author: SiteGround, Auto-updates enabled Storefront Footer Bar: version: 1.0.4, author: WooThemes, Auto-updates enabled Storefront Hamburger Menu: version: 1.2.2, author: WooCommerce, Auto-updates enabled Storefront Powerpack: version: 1.6.3, author: WooCommerce, Auto-updates enabled UPS Live Rates and Access Points: version: 2.1.1, author: Octolize, Auto-updates enabled USPS Simple Shipping for Woocommerce: version: 1.9.4, author: dangoodman, Auto-updates enabled WooCommerce: version: 8.3.1, author: Automattic, Auto-updates enabled WooCommerce Extra Fees Plugin: version: 3.9.5, author: theDotstore, Auto-updates enabled WooCommerce PayPal Payments: version: 2.4.1, author: WooCommerce, Auto-updates enabled WooCommerce Shipping & Tax: version: 2.4.2, author: WooCommerce, Auto-updates enabled WooCommerce Stripe Gateway: version: 7.7.0, author: WooCommerce, Auto-updates enabled WooCommerce Tiered Price Table: version: 4.0.7, author: u2Code, Auto-updates enabled Wordfence Security: version: 7.11.0, author: Wordfence, Auto-updates enabled WPForms Lite: version: 1.8.5.2, author: WPForms, Auto-updates enabled WP Mail Logging: version: 1.12.0, author: WP Mail Logging Team, Auto-updates enabled YITH WooCommerce Name Your Price: version: 1.3.0, author: YITH, Auto-updates enabled Yoast SEO: version: 21.6, author: Team Yoast, Auto-updates enabled Yoast SEO: WooCommerce: version: 15.8, author: Team Yoast (latest version: 15.9), Auto-updates enabled ### wp-plugins-inactive (2) ### Storefront Blog Customiser: version: 1.3.0, author: WooCommerce, Auto-updates enabled Storefront Pricing Tables: version: 1.1.0, author: WooCommerce, Auto-updates disabled ### code-snippets (2) ### snippet-6: name: Edit Pending Orders in WooCommerce, scope: global, modified: 2021-09-02 21:40:50 snippet-7: name: Add missing countries, scope: global, modified: 2022-03-22 18:39:36 ### wp-media ### image_editor: WP_Image_Editor_GD imagick_module_version: Not available imagemagick_version: Not available imagick_version: Not available file_uploads: 1 post_max_size: 256M upload_max_filesize: 256M max_effective_size: 256 MB max_file_uploads: 20 gd_version: 2.3.3 gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: 9.56.1 ### wp-server ### server_architecture: Linux 5.15.126-MCIclouder399 x86_64 httpd_software: Apache php_version: 7.4.33 64bit php_sapi: apache2handler max_input_variables: 3000 time_limit: 120 memory_limit: 768M max_input_time: 120 upload_max_filesize: 256M php_post_max_size: 256M curl_version: 7.85.0 OpenSSL/3.0.9 suhosin: false imagick_availability: false pretty_permalinks: true htaccess_extra_rules: true current: 2023-12-02T19:53:47+00:00 utc-time: Saturday, 02-Dec-23 19:53:47 UTC server-time: 2023-12-02T14:53:45-05:00 ### wp-database ### extension: mysqli server_version: 5.7.39-42-log client_version: mysqlnd 7.4.33 max_allowed_packet: 33554432 max_connections: 500 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/customer/www/boundlessoutfitters.com/public_html/wp-content WP_PLUGIN_DIR: /home/customer/www/boundlessoutfitters.com/public_html/wp-content/plugins WP_MEMORY_LIMIT: 128M WP_MAX_MEMORY_LIMIT: 768M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: true SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Undefined WP_DEVELOPMENT_MODE: undefined DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable ### jetpack ### site_id: 186307645 ssl_cert: No time_diff: undefined version_option: 12.8.1:1699909309 old_version: 12.8:1699296292 public: Public master_user: is_offline_mode: off is_offline_mode_constant: off current_user: tokens_set: Blog User blog_token: user_token: version: 12.8.1 jp_plugin_dir: /home/customer/www/boundlessoutfitters.com/public_html/wp-content/plugins/jetpack/ plan: free protect_header: false full_sync: {"started":"Tue, 21 Jun 2022 16:43:50 +0000","finished":"Tue, 21 Jun 2022 16:44:03 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1989"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1989],"network_options":true}} sync_size: undefined sync_lag: 0 seconds full_sync_size: undefined full_sync_lag: 0 seconds idc_urls: {"home":"https:\/\/www.boundlessoutfitters.com","siteurl":"https:\/\/www.boundlessoutfitters.com","WP_HOME":"","WP_SITEURL":""} idc_error_option: false idc_optin: true cxn_tests: All Pass. ### wpforms ### version: 1.8.5.2 lite: 01-Dec-2020 at 12:16 pm upload_dir: Writable total_forms: 1 total_submissions: 782 ` ```
SydeKrystian commented 11 months ago

Hello @TDA-Holdings

It seems that your GitHub issue is primarily a support request. While we value your input and feedback, GitHub is predominantly used for our development activities. For a prompt and detailed response, we kindly ask that you reach out directly to our support team.

When you contact our support team, please include a copy of your WooComnmerce system report. This will help us get to the bottom of your issue more quickly.

This looks like a conflict with another plugin. These type of errors we often see when our plugin uses the same resource library as another plugin, but they are using different versions. You can find out what plugin this conflict is caused by, by performing a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists.

We'll be closing this GitHub issue for now. However, once you reach out to our support team, rest assured they'll be ready to assist you with your concerns. Thank you for your understanding!

Kind regards,
Krystian