credit card payment option disabled

Describe the Bug

To Reproduce

Go to '…'
Click on '…'Add to cart
Scroll down to …'Proceed to checkout
See error entire right side dealing with payment is unavailable though the paypal and venmo buttons still work.

Screenshots

Expected Behavior

Buyer should be able to click radio button to choose payment by paypal or debit/credit card

Actual Behavior

The option to click a radio button is grayed out and unavailable

Environment

WordPress Version WP 6.5.4
WooCommerce Version 9.0.0
Plugin Woo Commerce PayPal Payments Version 2.8.0
Browser [e.g. Chrome, Safari] and Version Chromium v. 125.0.6422.112, Firefox v. 127.0, Brave v. 167.116
Any other plugins installed Advanced Editor Tools, Classic Editor, Generate Child Theme, Google listings and ada, Ionos performance, MailPoet, Min Max Quantity & Step Control for WooCommerce, Ninja Forms, Page View Count, Woo Commerce Shipping and Tax, Woo Commerce Stripe Gateway, WooPayments, WP Express Checkout, WP Mail SMTP Pro, WP Rollback

Additional Details

System: Kernel: 5.15.0-112-generic x86_64 bits: 64 compiler: gcc v: 11.4.0 Desktop: Cinnamon 6.0.4 tk: GTK 3.24.33 wm: muffin vt: 7 dm: LightDM 1.30.0 Distro: Linux Mint 21.3 Virginia base: Ubuntu 22.04 jammy Machine: Type: Desktop Mobo: MSI model: H110M-A PRO M2 (MS-7A82) v: 1.0 serial: UEFI: American Megatrends v: 4.30 date: 04/21/2017 CPU: Info: dual core model: Intel Celeron G3930 bits: 64 type: MCP smt: arch: Kaby Lake rev: 9 cache: L1: 128 KiB L2: 512 KiB L3: 2 MiB Speed (MHz): avg: 1084 high: 1100 min/max: 800/2900 cores: 1: 1100 2: 1069 bogomips: 11599 Flags: ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx Graphics: Device-1: Intel HD Graphics 610 vendor: Micro-Star MSI driver: i915 v: kernel ports: active: HDMI-A-1 empty: DP-1,HDMI-A-2,HDMI-A-3 bus-ID: 00:02.0 chip-ID: 8086:5902 class-ID: 0300 Device-2: Z-Star Micro Vega USB 2.0 Camera type: USB driver: snd-usb-audio,uvcvideo bus-ID: 1-8:6 chip-ID: 0ac8:332d class-ID: 0102 Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting unloaded: fbdev,vesa gpu: i915 display-ID: :0 screens: 1 Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.0x11.2") s-diag: 582mm (22.9") Monitor-1: HDMI-1 mapped: HDMI-A-1 model: U22I serial: res: 1920x1080 hz: 60 dpi: 102 size: 480x260mm (18.9x10.2") diag: 546mm (21.5") modes: max: 1920x1080 min: 720x400 OpenGL: renderer: Mesa Intel HD Graphics 610 (KBL GT1) v: 4.6 Mesa 23.2.1-1ubuntu3.1~22.04.2 direct render: Yes Audio: Device-1: Intel 100 Series/C230 Series Family HD Audio vendor: Micro-Star MSI driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:a170 class-ID: 0403 Device-2: Logitech ClearChat Pro USB type: USB driver: hid-generic,snd-usb-audio,usbhid bus-ID: 1-6:4 chip-ID: 046d:0a0b class-ID: 0300 Device-3: Best Buy INSIGNIA NS-CBM19 type: USB driver: hid-generic,snd-usb-audio,usbhid bus-ID: 1-7.2:8 chip-ID: 2034:0105 class-ID: 0300 serial: Device-4: Z-Star Micro Vega USB 2.0 Camera type: USB driver: snd-usb-audio,uvcvideo bus-ID: 1-8:6 chip-ID: 0ac8:332d class-ID: 0102 Sound Server-1: ALSA v: k5.15.0-112-generic running: yes Sound Server-2: PulseAudio v: 15.99.1 running: yes Sound Server-3: PipeWire v: 0.3.48 running: yes Network: Device-1: Intel Ethernet I219-V vendor: Micro-Star MSI driver: e1000e v: kernel port: N/A bus-ID: 00:1f.6 chip-ID: 8086:15b8 class-ID: 0200 IF: enp0s31f6 state: up speed: 1000 Mbps duplex: full mac: Drives: Local Storage: total: 1.61 TiB used: 881.66 GiB (53.3%) ID-1: /dev/sda vendor: Crucial model: CT275MX300SSD1 size: 256.17 GiB speed: 6.0 Gb/s type: SSD serial: rev: R040 scheme: GPT ID-2: /dev/sdb type: USB vendor: Seagate model: Expansion size: 465.76 GiB type: N/A serial: rev: 060E scheme: MBR ID-3: /dev/sdc type: USB vendor: Buffalo model: External HDD size: 931.51 GiB type: N/A serial: scheme: MBR Partition: ID-1: / size: 250.6 GiB used: 173.68 GiB (69.3%) fs: ext4 dev: /dev/sda2 ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/sda1 Swap: ID-1: swap-1 type: file size: 2 GiB used: 1.87 GiB (93.7%) priority: -2 file: /swapfile USB: Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 10 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900 Device-1: 1-5:3 info: BUFFALO (formerly Mel ) External Hard Drive HD-CEU2 [Drive Station] type: Mass Storage driver: usb-storage interfaces: 1 rev: 2.0 speed: 480 Mb/s power: 2mA chip-ID: 0411:0105 class-ID: 0806 serial: Device-2: 1-6:4 info: Logitech ClearChat Pro USB type: Audio,HID driver: hid-generic,snd-usb-audio,usbhid interfaces: 4 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 046d:0a0b class-ID: 0300 Hub-2: 1-7:5 info: Texas Instruments TUSB2046 Hub ports: 4 rev: 1.1 speed: 12 Mb/s power: 100mA chip-ID: 0451:2046 class-ID: 0900 Device-1: 1-7.1:7 info: SiGma Micro XM102K Optical Wheel Mouse type: Mouse driver: hid-generic,usbhid interfaces: 1 rev: 1.1 speed: 1.5 Mb/s power: 100mA chip-ID: 1c4f:0034 class-ID: 0301 Device-2: 1-7.2:8 info: Best Buy INSIGNIA NS-CBM19 type: Audio,HID driver: hid-generic,snd-usb-audio,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 2034:0105 class-ID: 0300 serial: Device-3: 1-8:6 info: Z-Star Micro Vega USB 2.0 Camera type: Video,Audio driver: snd-usb-audio,uvcvideo interfaces: 4 rev: 2.0 speed: 480 Mb/s power: 500mA chip-ID: 0ac8:332d class-ID: 0102 Hub-3: 2-0:1 info: Super-speed hub ports: 4 rev: 3.0 speed: 5 Gb/s chip-ID: 1d6b:0003 class-ID: 0900 Device-1: 2-1:2 info: Seagate RSS LLC USB 3.0 bridge [Portable Expansion Drive] type: Mass Storage driver: uas interfaces: 1 rev: 3.0 speed: 5 Gb/s power: 144mA chip-ID: 0bc2:2320 class-ID: 0806 serial: Sensors: System Temperatures: cpu: 29.8 C pch: 42.0 C mobo: 27.8 C Fan Speeds (RPM): N/A Repos: Packages: 2591 apt: 2567 flatpak: 24 No active apt repos in: /etc/apt/sources.list Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 1: deb https: //mirrors.ocf.berkeley.edu/linuxmint-packages virginia main upstream import backport 2: deb http: //archive.ubuntu.com/ubuntu jammy main restricted universe multiverse 3: deb http: //archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse 4: deb http: //archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse 5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse Info: Processes: 310 Uptime: 18h 51m wakeups: 2 Memory: 7.63 GiB used: 6.21 GiB (81.4%) Init: systemd v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12 Client: Cinnamon v: 6.0.4 inxi: 3.3.13

Woo Support: Ticket #8355467

System status

```



</details>

Krystian; Thank you. Leo

On Thu, Jun 20, 2024 at 11:39 PM Krystian Kep @.***> wrote:

Hello @Umaryusa https://github.com/Umaryusa

It seems that your GitHub issue is primarily a support request. While we value your input and feedback, GitHub is predominantly used for our development activities. For a prompt and detailed response, we kindly ask that you reach out directly to our support team https://woocommerce.com/document/woocommerce-paypal-payments/#get-help.

When you contact our support team, please include a copy of your WooComnmerce system report https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/. This will help us get to the bottom of your issue more quickly.

We'll be closing this GitHub issue for now. However, once you reach out to our support team, rest assured they'll be ready to assist you with your concerns. Thank you for your understanding!

Kind regards, Krystian

— Reply to this email directly, view it on GitHub https://github.com/woocommerce/woocommerce-paypal-payments/issues/2361#issuecomment-2182104002, or unsubscribe https://github.com/notifications/unsubscribe-auth/BJKCYHHPKQHMIF5IF64CRFTZIPDCHAVCNFSM6AAAAABJSNKJLWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCOBSGEYDIMBQGI . You are receiving this because you were mentioned.Message ID: @.*** com>

-- Why live in misery? STOP MY PAIN NOW! 1603 W. Valley Blvd #3133 Alhambra, CA 91803 www.stopmypainnow.info @.***

Do not yield to evil but proceed ever more boldly against it.

WordPress Environment

WordPress address (URL): https://umaryusa.com Site address (URL): https://umaryusa.com WC Version: 9.0.0 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ✔ 3.8.0 Log Directory Writable: ✔ WP Version: 6.5.4 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: –

Server Environment

Server Info: Apache PHP Version: 8.1.29 PHP Post Max Size: 128 MB PHP Time Limit: 0 PHP Max Input Vars: 1000 cURL Version: 7.74.0 OpenSSL/1.1.1w

SUHOSIN Installed: – MySQL Version: 10.6.15-MariaDB-1:10.6.15+maria~deb11-log Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 9.0.0 WC Database Prefix: wp_ Total Database Size: 107.01MB Database Data Size: 67.96MB Database Index Size: 39.05MB wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.09MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.39MB + Index: 0.44MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 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Post Type Counts

attachment: 45 customize_changeset: 1 mailpoet_page: 1 nf_sub: 629 page: 17 post: 44 ppdgorder: 180 ppec-products: 4 product: 4 revision: 232 shop_coupon: 6 shop_order: 596 shop_order_refund: 11 wp_global_styles: 1 wp_navigation: 1 wp_template: 2 wpec_coupons: 2

Security

Secure connection (HTTPS): ✔ Hide errors from visitors: ✔

Active Plugins (18)

All-in-One WP Migration: by ServMask – 7.83 Classic Editor: by WordPress Contributors – 1.6.3 Generate Child Theme: by Catch Plugins – 2.1 Google Listings and Ads: by WooCommerce – 2.7.3 IONOS Performance: by IONOS – 2.0.3 MailPoet: by MailPoet – 4.52.0 Ninja Forms: by Saturday Drive – 3.8.4 Page Views Count: by a3rev Software – 2.8.3 Advanced Editor Tools: by Automattic – 5.9.2 Min Max Quantity & Step Control for WooCommerce: by CodeAstrology Team – 6.4 WooCommerce Stripe Gateway: by WooCommerce – 8.4.0 WooPayments: by Automattic – 7.8.0 WooCommerce PayPal Payments: by WooCommerce – 2.8.0 WooCommerce Shipping & Tax: by WooCommerce – 2.6.0 WooCommerce: by Automattic – 9.0.0 WP Express Checkout: by Tips and Tricks HQ – 2.3.13 WP Mail SMTP Pro: by WP Mail SMTP – 4.0.2 WP Rollback: by WP Rollback – 2.0.7

Inactive Plugins (2)

Icegram Express - Email Subscribers, Newsletters and Marketing Automation Plugin: by Icegram – 5.7.25 WP Mail SMTP: by WP Mail SMTP – 4.0.1

Must Use Plugins (1)

1&1 Product Subdomain: by 1&1 – 1.1.0

Settings

API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: ✔

Logging

Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 6 KB

WC Pages

Shop base: #14 - /shop Cart: #15 - /cart Checkout: #16 - /checkout My account: #17 - /my-account Terms and conditions: ❌ Page not set

Theme

Name: UMARY store 1 Version: 1.0 Author URL: Child Theme: ✔ Parent Theme Name: Twenty Twenty-One Parent Theme Version: 2.2 Parent Theme Author URL: https://wordpress.org/ WooCommerce Support: ✔

Templates

Overrides: –

WooPayments

Version: 7.8.0 Connected to WPCOM: Yes WPCOM Blog ID: 213177123 Account ID: acct_1MCVewFmoSG1JMpv Payment Gateway: ❌ Needs setup Test Mode: Disabled Enabled APMs: card WooPay: Enabled (product,cart,checkout) WooPay Incompatible Extensions: No Apple Pay / Google Pay: Enabled (product,cart,checkout) Fraud Protection Level: basic Multi-currency: Enabled Auth and Capture: Enabled Documents: Disabled Logging: Disabled

MailPoet

Sending Method: MailPoet Send all site's emails with: Current sending method Task Scheduler method: Action Scheduler Cron ping URL: https://umaryusa.com?mailpoet_router&endpoint=cron_daemon&action=ping

WooCommerce PayPal Payments

Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: ✔ Used PayPal Checkout plugin: – Subscriptions Mode: Disabled

Admin

Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page

Disabled Features: minified-js new-product-management-experience pattern-toolkit-full-composability product-pre-publish-modal settings async-product-editor-category-field launch-your-store product-editor-template-system

Daily Cron: ✔ Next scheduled: 2024-06-21 00:16:42 +00:00 Options: ✔ Notes: 104 Onboarding: completed

Action Scheduler

Complete: 25,889 Oldest: 2024-05-20 18:11:17 +0000 Newest: 2024-06-20 18:08:24 +0000

Failed: 1,543 Oldest: 2023-10-12 00:30:58 +0000 Newest: 2024-06-01 11:27:23 +0000

Pending: 8 Oldest: 2024-06-20 18:10:24 +0000 Newest: 2024-06-24 14:09:42 +0000

Status report information

Generated at: 2024-06-20 18:09:21 +00:00 `

woocommerce / woocommerce-paypal-payments