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Preview email shows wrong email for 'completed renewal order' and 'customer renewal invoice' #26175

Closed LiesaAGConsult closed 4 years ago

LiesaAGConsult commented 4 years ago

When you want to make changes to an automatic email, you don't get a preview of the email you requested. Which is very confusing, and you're not sure which email people will get in which case.

To Reproduce Steps to reproduce the behavior:

  1. Go to 'Settings' in the WooCommerce plugin in Wordpress
  2. Click on the tab 'Emails'
  3. Scroll down to 'Completed Renewal Order'
  4. Click 'Manage' on the right
  5. Scroll down and click 'Preview'
  6. Observe the error: it shows a preview of another email template
  7. Do the same for the email template 'Customer Renewal Invoice'.

Screenshots

WP-emails-1 WP-emails-2

Expected behavior I expected to see a preview of the requested email: completed renewal order. This screen, in other words:

WP-emails-expectation

Please note that this is only an example. It also happens with the email template for 'Customer Renewal Invoice'.

Isolating the problem (mark completed items with an [x]):

WordPress Environment

``` ` ### WordPress Environment ### WordPress address (URL): https://www.agconsult.com/nl Site address (URL): https://www.agconsult.com/nl WC Version: 4.0.1 REST API Version: ✔ 1.0.7 WC Blocks Version: ✔ 2.5.14 Action Scheduler Version: ✔ 3.1.4 WC Admin Version: ✔ 1.0.3 Log Directory Writable: ✔ WP Version: 5.4 WP Multisite: ✔ WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: nl_NL External object cache: – ### Server Environment ### Server Info: nginx/1.15.8 PHP Version: 7.3.6 PHP Post Max Size: 64 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.60.0 OpenSSL/1.0.1e SUHOSIN Installed: – MySQL Version: 5.6.44 Max Upload Size: 1 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.0.1 WC Database Prefix: wp_3_ Totale databasegrootte: 110.06MB Database datagrootte: 75.15MB Database index grootte: 34.91MB wp_3_woocommerce_sessions: Data: 0.09MB 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Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Winkelbasis: #4 - /winkel/ Winkelmand: #5 - /winkelmand/ Afrekenen: #6 - /afrekenen/ Mijn account: #7 - /mijn-account/ Algemene voorwaarden: #187 - /verkoopsvoorwaarden/ ### Theme ### Name: AGconsult Shop Theme Version: 1.0 Author URL: https://www.radishconcepts.com/ Child Theme: ✔ Parent Theme Name: Genesis Parent Theme Version: 3.3.1 Parent Theme Author URL: https://www.studiopress.com/ WooCommerce Support: ✔ ### Templates ### Overrides: agconsult/archive-product.php agconsult/woocommerce/checkout/form-billing.php /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/admin-cancelled-order.php /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/admin-failed-order.php /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/admin-new-order.php /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/customer-completed-order.php /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/customer-invoice.php /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/customer-new-account.php /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/customer-note.php /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/customer-on-hold-order.php /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/customer-processing-order.php /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/customer-refunded-order.php /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/customer-reset-password.php versie 3.7.0 is verouderd. De hoofdversie is 4.0.0 /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/email-addresses.php versie 3.5.4 is verouderd. De hoofdversie is 3.9.0 /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/email-customer-details.php /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/email-downloads.php /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/email-footer.php /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/email-header.php versie 2.4.0 is verouderd. De hoofdversie is 4.0.0 /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/email-order-details.php /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/email-order-items.php /var/www/comagc-chengjiao/wordpress/current/wp-content/plugins/woocommerce-email-control/templates/emails/woocommerce/email-styles.php versie 3.3.0 is verouderd. De hoofdversie is 4.0.0 agconsult/woocommerce/order/order-again.php agconsult/single-product.php Outdated Templates: ❌ Leer hoe te updaten ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://www.agconsult.com/nl Subscription Statuses: trash: 1 wc-active: 32 wc-pending-cancel: 10 wc-on-hold: 1 wc-cancelled: 12 WooCommerce Account Connected: ✔ Yes Active Product Key: ✔ Yes Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: België ### Subscriptions by Payment Gateway ### Mollie - Bancontact: wc-active: 4 wc-cancelled: 7 wc-on-hold: 1 wc-pending-cancel: 3 Mollie - Belfius Direct Net: wc-active: 2 wc-cancelled: 2 Mollie - Creditcard: wc-active: 14 wc-cancelled: 3 wc-pending-cancel: 5 Mollie - iDEAL: wc-active: 9 wc-pending-cancel: 1 Mollie - KBC/CBC Betaalknop: wc-active: 2 ### Payment Gateway Support ### Mollie - Overboeking: products refunds Mollie - Belfius Direct Net: products refunds subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change subscription_payment_method_change_customer Mollie - Creditcard: products refunds subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change subscription_payment_method_change_customer Mollie - SEPA-incasso: products refunds Mollie - EPS: products refunds subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change subscription_payment_method_change_customer Mollie - Giropay: products refunds subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change subscription_payment_method_change_customer Mollie - iDEAL: products refunds subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change subscription_payment_method_change_customer Mollie - ING Home'Pay: products refunds subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change subscription_payment_method_change_customer Mollie - KBC/CBC Betaalknop: products refunds subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change subscription_payment_method_change_customer Mollie - Klarna Achteraf betalen.: products refunds Mollie - Klarna Gespreid betalen.: products refunds Mollie - Bancontact: products refunds subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change subscription_payment_method_change_customer Mollie - PayPal: products refunds Mollie - paysafecard: products Mollie - Przelewy24: products refunds Mollie - SOFORT Banking: products refunds subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change subscription_payment_method_change_customer Mollie - Cadeaukaarten: products Mollie - Apple Pay: products refunds Mollie - MyBank: products refunds Mollie - Bancontact: products refunds subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change subscription_payment_method_change_customer ### Action Scheduler ### Geannuleerd: 1 Oldest: 2020-12-18 16:08:06 +0100 Newest: 2020-12-18 16:08:06 +0100 Afgerond: 1.042 Oldest: 2020-03-14 11:11:28 +0100 Newest: 2020-04-14 11:30:57 +0200 In afwachting: 43 Oldest: 2020-04-14 12:30:57 +0200 Newest: 2021-04-09 11:10:14 +0200 ` ```
tammullen commented 4 years ago

Hi @LiesaAGConsult

While our goal is to address all the issues reported in this repository, GitHub should be treated as a place to report WooCommerce bugs only. ​ The issue you are having seems to be caused by WooCommerce Email Customizer plugin which is one of the paid products on our marketplace. To get further technical support for it, please contact WooCommerce helpdesk by opening a ticket. ​