CacheMeOwside
commented
4 months ago Hey @MIItineraries, thanks for your report! I wasn't able to recreate this issue on my test site with the same version of WordPress and WooCommerce installed as yours, and with the "Twenty Seventeen" theme activated.
Additionally, in the uploaded video, I noticed that you had not entered any text in the Add Note text area before selecting Note to Customer, and clicking on Add. So, there was nothing to be sent or saved in the Order notes section.
Here is a video of my test: https://github.com/woocommerce/woocommerce/assets/64858136/31424c96-f0b7-431f-b862-ef6e806b41cc
Could you please test by deactivating all other plugins other than WooCommerce as mentioned in the Isolating the problem checklist in the issue request? You should be able to add a note after you enter some text in the text field.
github-actions[bot]
Prerequisites
Describe the bug
Customer Notes are no longer sending from the Edit Order page.
Expected behavior
I usually edit the note in Settings: emails: Customer Note and save it.
I then usually go to Orders: Edit Order: Add Note: Customer Note: Add. The note usually sends and the notification shows up in the Order Notes catalogue.
Actual behavior
I follow all of the usual steps and when I hit the Add (Customer Note) button, nothing happens. The Customer Note does not send.
Steps to reproduce
Screen Recording 2024-05-08 at 8.51.57 AM.mov.zip
WordPress Environment
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WordPress Environment
WordPress address (URL): https://miitineraries.com Site address (URL): https://miitineraries.com WC Version: 8.8.3 REST API Version: ✔ 8.8.3 Action Scheduler Version: ✔ 3.7.4 Log Directory Writable: ✔ WP Version: 6.5.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: –
Server Environment
Server Info: Apache PHP Version: 8.2.18 PHP Post Max Size: 516 MB PHP Time Limit: 60 PHP Max Input Vars: 1000 cURL Version: 8.7.1 OpenSSL/1.1.1w
SUHOSIN Installed: – MySQL Version: 5.7.23-23 Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔
Database
WC Database Version: 8.0.3 WC Database Prefix: MAK Total Database Size: 12.68MB Database Data Size: 9.77MB Database Index Size: 2.91MB _MAK_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB _MAK_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB _MAK_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB _MAK_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB _MAK_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB _MAK_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB _MAK_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB _MAK_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB _MAK_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB _MAK_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB _MAK_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB 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Post Type Counts
attachment: 52 custom_css: 1 mailpoet_page: 1 nav_menu_item: 8 oembed_cache: 1 page: 11 post: 9 product: 12 revision: 224 shop_order: 13 shop_order_refund: 5 wapf_product: 2 wp_global_styles: 1 wp_navigation: 1 wpforms: 1 yaymail_template: 11
Security
Secure connection (HTTPS): ✔ Hide errors from visitors: ✔
Active Plugins (11)
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2 Google Listings and Ads: by WooCommerce – 2.6.9 Jetpack: by Automattic – 13.4 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.24.3
WooCommerce Stripe Gateway: by WooCommerce – 8.2.0 WooPayments: by Automattic – 7.5.3 WooCommerce Shipping & Tax: by WooCommerce – 2.5.6 WooCommerce: by Automattic – 8.8.3 Yoast SEO: by Team Yoast – 22.6 Smush: by WPMU DEV – 3.16.2 YayMail - WooCommerce Email Customizer: by YayCommerce – 3.5.0
Inactive Plugins (1)
Advanced Product Fields Pro for WooCommerce: by StudioWombat – 2.0.1
Must Use Plugins (2)
Endurance Page Cache: by Mike Hansen – 2.2.1 SSO: by Garth Mortensen Mike Hansen – 0.4
Settings
API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)
Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: –
Logging
Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 3 KB
WC Pages
Shop base: #160 - /shop/ Cart: #161 - /cart/ Checkout: #162 - /checkout/ My account: #163 - /my-account/ Terms and conditions: #164 - /terms-and-conditions/
Theme
Name: Twenty Seventeen Version: 3.4 (update to version 3.6 is available) Author URL: https://wordpress.org/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔
Templates
Overrides: –
WooPayments
Version: 7.5.3 Connected to WPCOM: Yes WPCOM Blog ID: 193299069 Account ID: acct_1KJQsg2HO3AUNCBQ Payment Gateway: Disabled Test Mode: Disabled Enabled APMs: card WooPay: Disabled WooPay Incompatible Extensions: No Apple Pay / Google Pay: Enabled (product,cart,checkout) Fraud Protection Level: basic Multi-currency: Enabled Public Key Encryption: Disabled Auth and Capture: Enabled Documents: Disabled Logging: Disabled
Admin
Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked product-pre-publish-modal remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page
Disabled Features: minified-js new-product-management-experience product-custom-fields settings async-product-editor-category-field launch-your-store
Daily Cron: ✔ Next scheduled: 2024-05-08 22:09:18 -07:00 Options: ✔ Notes: 154 Onboarding: completed
Action Scheduler
Complete: 211 Oldest: 2024-04-07 16:08:32 -0700 Newest: 2024-05-08 05:54:06 -0700
Failed: 9 Oldest: 2023-02-14 15:07:13 -0800 Newest: 2023-06-01 04:03:45 -0700
Pending: 4 Oldest: 2024-05-08 17:54:06 -0700 Newest: 2024-05-08 23:39:05 -0700
Status report information
Generated at: 2024-05-08 08:27:10 -07:00 `
Isolating the problem