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yalla-coop / cost-of-living-support

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User Experience Discovery #318

Open cyberteenie opened 2 months ago

cyberteenie commented 2 months ago

Is your feature / client request related to a problem? Please describe.

boost engagement with the two tools, addressing the observed slow uptake among partner organisations and their staff members.

Describe the solution you'd like

Conduct user interviews with 5 key organisations to identify gaps, pain points, and potential improvements. Explore opportunities for enhanced onboarding processes.

Budget

3 days

cyberteenie commented 1 month ago

Initial discovery session planned for June 6th

cyberteenie commented 1 week ago

Feedback for has been created here: https://forms.gle/U58oQ8iiwxYLsp1TA Next steps: plan timeline for sharing of survey and plan for user interviews

cyberteenie commented 1 week ago

Suggested the following schedule for the send out of the surveys:

Week 1 - Distribution Send the initial survey invitation email. Include: Purpose of the survey Importance of their feedback Estimated time to complete the survey Link to the survey Deadline for completion (two weeks from the initial email)

Week 2 - First follow up Send the first follow-up email to those who haven't responded.

Week 3 - Second follow up Send the second follow-up email to those who still haven't responded.

Week 4 - Personal follow up Send personalized follow-up emails or messages to key participants who haven't responded. This can be more effective than generic reminders.

Week 5 - Closing survey Send a final thank-you email to all participants, including those who responded and those who did not. Mention that the survey is now closed and thank everyone for their time.