Symptom like dead router. NEED HELP (new router)

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What steps will reproduce the problem?
1. Connect IPTV cable on LAN4
2. Start IPTV
3.

What is the expected output? What do you see instead?
I can see the IPTV working but no internet, lan or wireless from the router. I 
expected to see both internet and IPTV working like they should.

What version of the product are you using? On what operating system?
Latest padavan software. Using Mac OS, Win8.

Please describe the problem as detailed as it's possible.
At first I only saw power led lit (not blinking) and the rest of the led wasn't 
lit up. Then, as there are no internet, I rebooted the router but this time 
power led, wireless led and usb led dimmed lit.

Tried to enter recovery mode but failed. Tried everything possible like 
30-30-30 method, 5 secs reset then power on method etc but all to no avail.

Although I still have warranty on this router I supposed I now void its 
warranty by flashing 3rd party firmware? 

Did anyone has any experience such mine? Suggestion for a fix are welcomed.

Original issue reported on code.google.com by iamnyu...@gmail.com on 15 Jan 2013 at 7:41

• Merged into: #54

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Use the Asus firmware restorer software to reload firmware. That will bring 
router back from the dead. You can find it on the Asus website.

Original comment by tiber...@gmail.com on 15 Jan 2013 at 1:14

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Already tried. The router did not go into recovery mode even after several 
times trying. Kept showing the same dimmed led (power,wifi and usb).

Original comment by iamnyu...@gmail.com on 15 Jan 2013 at 1:17

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To enter recovery mode...do the following:
Remove power cord
Press and hold reset button
Plug in power cord
Release reset button after 3 sec. Bottom LED will be flashing indicating that 
router is in recovery.

Original comment by tiber...@gmail.com on 16 Jan 2013 at 12:59

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Hi,

First I need to say "dont worry" even you update the third party software Asus 
cover warranty , I got this update from Asus team also they respect thirdpary 
softwares.

Follow the below steps to recover your router. mostly after recovery is 
completed wait for max 30 min to auto reboot else u unplug the power cord and 
insert powercord during that time press reset it will come up, I faced the same 
problem and i have recovered.

====================================

Thank you for contacting ASUS wireless support. It seems your router went into 
a fail safe mode called Rescue Mode. You will need to perform the following. 
Note that this does require Windows, so I apologize if this is inconvenient for 
you.

Using a Windows computer, you can try the firmware restoration tool included 
with the support CD or from our support site.

When using the firmware restoration tool, please use a wired ethernet 
connection from the computer to the router. Please also temporarily turn off 
the firewall on your connected computer and use a static IP. Here is also a 
tutorial for it: http://youtu.be/HIoQ5Qd11pU

Please restore using the latest firmware located on our support site: 
http://support.asus.com/ServiceHome.aspx?SLanguage=en
Please note that files will be compressed when downloaded from our support 
site. You will need to unzip or decompress the file to use it.

In the firmware restoration tool, add the .TRX firmware file.

Allow several minutes for the process to complete. You may get an error stating 
that it failed, it is possible the router did not reboot when the timer is up. 
Allow up to 5-10 mins for the device to reboot. The router will be fully 
rebooted once the power LED, wireless, an LAN port lights are on.

If there is still issues, it may be hardware related and we can have the unit 
returned for further diagnostic and/or repair. Please provide your full mailing 
and contact information.

Please let me know if you have any questions.

========

Please use the same firmware what u used last to recover the router. 

=-========

We have great respect for the open source community and their commitment to the 
public. You will not void warranty by switching toopen source firmware. Many of 
our other routers allow support by default. If you have issues with a certain 
firmware, you can use our firmware restore tool(in utility software) to return 
things back to the original firmware if necessary.

I appreciate your feedback. Happy Holidays!

======

All the best :-)

Thanks
sabai.k

Original comment by kanagasa...@gmail.com on 16 Jan 2013 at 11:16

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@tiber,
"To enter recovery mode...do the following:
Remove power cord
Press and hold reset button
Plug in power cord
Release reset button after 3 sec. Bottom LED will be flashing indicating that 
router is in recovery."

I did like what you wrote above but still the same thing. Power led did not 
blink but instead just showing a very dimmed lit.

@kanagasa, thanks but after several tries I still can't get the router to boot 
into rescue mode. I think I'll sent it for RMA.

Original comment by iamnyu...@gmail.com on 17 Jan 2013 at 5:05

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Yes, even you tried all but still you can see only the dimmed lit then its a 
hardware problem if it is under warranty You can raise a case with Asus and 
they will provide the address where to send. You will get a new router as 
replacement.

Thanks
Sabai.K

Original comment by kanagasa...@gmail.com on 18 Jan 2013 at 6:56

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Issue 717 has been merged into this issue.

Original comment by d...@soulblader.com on 9 Jan 2015 at 10:12

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I work in IT (formerly in the USA before immigrating to Singapore).

My ISP (M1) gives the RT-n56u away with a two year subscription. Almost all my 
friends have them. Anyway, many of us have experienced this issue. The router 
will glitch into "rescue mode", usually during the automated firmware download.

As mentioned above, you must change the settings on your network and run the 
Windows app to fix it. If you do not own a Windows PC you are out of luck. Well 
not completly, you can set up FTP on yoy Linux machine or Mac.

I called customer support. The guy in India was rude when I told him I do not 
own a Windows machine. I hung up.

I tried the email support. They told me were to take it. I did so, but the 
queue was long. I just tossed the brand new free router in the rubbish. The 
email support tried to follow up a few days later. I told them, I disposed of 
the router and bought a different brand. It took them two weeks to come back 
with, "please let us know if you need anything else".

The router I bought is not dual band. It has less features. It is slower. It 
costs a bit moure. But, it works without any problems. That is what counts.

Original comment by phredo...@gmail.com on 18 Jan 2015 at 6:30