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zendesk / QuickTab

Repository for Chrome QuickTabs Zendesk Extension
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javascripts/tabWatcher.js:1 (anonymous function) #2

Open tzahora opened 4 years ago

tzahora commented 4 years ago

Issue: QuickTab is not functioning

Troubleshooting: Restarted browser Uninstalled extension Re-downloaded extension .zip Restarted browser re-installed extension

Direct Cause: javascripts/tabWatcher.js:1 (anonymous function)

Screen Shot 2020-07-14 at 10 35 05 AM
tzahora commented 4 years ago

Resolved. Instructions from `https://support.tymeshift.com/hc/en-us/articles/360003993613-Install-Zendesk-Quicktab-Chrome-Extension' were incorrect

INCORRECT

  1. Go the GitHub repository and download the file by clicking on the Image_2020-07-07_at_1.20.09_PM.png.
  2. In the drop-down, select to download the Zip file.
  3. Once downloaded, extract the Zip file into a permanent location because Chrome will externally load the files (Note: if the file is moved or deleted, the Zendesk Quicktab extension will no longer work).
  4. Go to your Chrome browser, and input chrome://extensions in the address bar.
  5. Once you have unzipped the file, drag and drop the folder called app within the folder namedImage_2020-07-07_at_1.25.43_PM.png into your chrome extensions page.

CORRECT

  1. Go the GitHub repository and download the file by clicking on the .
  2. In the drop-down, select to download the Zip file.
  3. Once downloaded, extract the Zip file into a permanent location because Chrome will externally load the files (Note: if the file is moved or deleted, the Zendesk Quicktab extension will no longer work).
  4. Navigate to QuickTab-master/releases/
  5. Unpack ‘quicktab-for-chrome-[version].zip’
  6. Go to your Chrome browser, and input chrome://extensions in the address bar.
  7. drag unpacked ‘quicktab-for-chrome-[version]’ to chrome extensions