Open fmcbel opened 6 years ago
Do we have a timeline as to when we'll be able to purge existing logs when the ticket data is originally created? We have internal reps forward client emails to our Zendesk and we aren't able to redact info from the rep's forwarded email.
NOTE: The Redaction API completely deletes data from Zendesk Support databases, but does not purge existing logs when the ticket data was originally created. Zendesk is investigating purging redacted data from logs in the future. https://www.zendesk.com/apps/support/ticket-redaction-app/?source=app_directory
Do we have a timeline as to when we'll be able to purge existing logs when the ticket data is originally created? We have internal reps forward client emails to our Zendesk and we aren't able to redact info from the rep's forwarded email.
NOTE: The Redaction API completely deletes data from Zendesk Support databases, but does not purge existing logs when the ticket data was originally created. Zendesk is investigating purging redacted data from logs in the future. https://www.zendesk.com/apps/support/ticket-redaction-app/?source=app_directory