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zendesk / ticket_redaction_app

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The comment has been redacted without the permission of the agent. #97

Open redfaraon opened 5 years ago

redfaraon commented 5 years ago

Agent just put comment and this comment was redacted https://url.upwork.com/_014KyCbxAlF6etJLyDS1OM0U33NfImM-PA

Why did this happen?

diskin commented 5 years ago

My guess is that the text redacted was treated by the app as a credit card number or another sensitive information

redfaraon commented 5 years ago

I try to save comment "test UID 621003027093086208" and it is saved already edited https://url.upwork.com/_014KyCbxAlF6f-zbscaFXzwPvUidElJZST