Strange behaviour on my home page

[willstocks]

Have you searched for similar issues before submitting this one?

Tried to but couldn't find anything based on a quick search

Is this a bug, question or feature request?

Bug

Describe the issue you encountered:

Following the process documented here: https://www.cloudways.com/blog/elasticsearch-on-wordpress/ I have setup ElasticPress/ElasticSearch on my Cloudways Wordpress instance, however when I enable EP, my homepage (list of blog posts) gets replaced by the "failed search" screen (cleared all caches!)? I've since disabled the plugin on my site and will try to get it setup on my test site!

It's not the 404 screen... it's the "No search results" screen

Current WordPress version:

5.0.2

Current ElasticPress version:

2.7

Current Elasticsearch version:

5.4

Where do you host your Elasticsearch server:

locally

Other plugins installed (WooCommerce, Simple Redirect Manager, etc..):

A few - I'll get the list. Main ones that may interfere being Autoptimize and W3TC

Steps to reproduce:

1. Setup EP (Cloudways Digital Ocean 1GB with ES enabled)
2. Ensure homepage is a list of blogposts
3. Enable EP and navigate to homepage

Screenshots, if needed:

[fkkm1999]

Same problem but i have a static page as homepage

Also on Cloudwaus Digital Ocean

[willstocks]

That's interesting!!! Which version of ElasticSearch were you running? @shahroznawaz - I know we've talked briefly about WordPress/Cloudways - are you able to offer any potential insight here?

[fkkm1999]

Version 2.7.0

[willstocks]

Was that the ElasticPress version (Plugin), or the ElasticSearch version (service via Cloudways platform)?

[fkkm1999]

2.4, but its something in the plugin probably.

[willstocks]

Ahhh, OK cool - yeah I was trying to use 5.4 because 6.# didn't work at all (would be nice to see this in the future) so it's not just one version. I highly doubt Cloudways have wrecked ElasticSearch their end, so I'd be leaning more towards plugin-side :(

[oscarssanchez]

Hi @willstocks-tech and @fkkm1999 ,

I just tested 2.7 with ES 5.4.2 and everything behaves as expected from my side.

Because this seems to be from the same hosting provider, I'm inclined to think the problem must be on their side, so the best thing here would be to reach out to them. You can always install the debug bar https://github.com/10up/debug-bar-elasticpress to check what error ES is throwing at you.

Also, note that ES is supported up to 6.3, so you can install that one if you want to :)

Have a good day!

[willstocks]

Aha - thanks @oscarssanchez! I'll give the debug bar a go as well as will reach out to the guys at Cloudways (@Saquibrizwan and @shahroznawaz) to see what's what. When I was using 6.3, it kept giving me a cURL error relating to SSL something or other (I'll regrab that and will log separately if it's not an environmental thing)

[shahroznawaz]

Hey Will, Thanks for notifying it. Looks strange to me also. I need to test it on my end also to check if this happend on every wordpress install or anything specific causing this. I'll test it and add the comment here.

[willstocks]

@oscarssanchez this is a mammoth, but installed, reactivated, synced and went to my homepage and immediately:

TOTAL ELASTICPRESS QUERIES:
1
TOTAL BLOCKING ELASTICPRESS QUERY TIME:
37 ms
Host: http://127.0.0.1:9200
Time Taken: 37 ms
URL: http://127.0.0.1:9200/willstockscouk-1/post/_search
Method: POST
Query Args: 
array(68) {
  ["error"]=>
  string(0) ""
  ["m"]=>
  string(0) ""
  ["p"]=>
  int(0)
  ["post_parent"]=>
  string(0) ""
  ["subpost"]=>
  string(0) ""
  ["subpost_id"]=>
  string(0) ""
  ["attachment"]=>
  string(0) ""
  ["attachment_id"]=>
  int(0)
  ["name"]=>
  string(0) ""
  ["static"]=>
  string(0) ""
  ["pagename"]=>
  string(0) ""
  ["page_id"]=>
  int(0)
  ["second"]=>
  string(0) ""
  ["minute"]=>
  string(0) ""
  ["hour"]=>
  string(0) ""
  ["day"]=>
  int(0)
  ["monthnum"]=>
  int(0)
  ["year"]=>
  int(0)
  ["w"]=>
  int(0)
  ["category_name"]=>
  string(0) ""
  ["tag"]=>
  string(0) ""
  ["cat"]=>
  string(3) "-10"
  ["tag_id"]=>
  string(0) ""
  ["author"]=>
  string(0) ""
  ["author_name"]=>
  string(0) ""
  ["feed"]=>
  string(0) ""
  ["tb"]=>
  string(0) ""
  ["paged"]=>
  int(0)
  ["meta_key"]=>
  string(0) ""
  ["meta_value"]=>
  string(0) ""
  ["preview"]=>
  string(0) ""
  ["s"]=>
  string(0) ""
  ["sentence"]=>
  string(0) ""
  ["title"]=>
  string(0) ""
  ["fields"]=>
  string(0) ""
  ["menu_order"]=>
  string(0) ""
  ["embed"]=>
  string(0) ""
  ["category__in"]=>
  array(0) {
  }
  ["category__not_in"]=>
  array(0) {
  }
  ["category__and"]=>
  array(0) {
  }
  ["post__in"]=>
  array(0) {
  }
  ["post__not_in"]=>
  array(0) {
  }
  ["post_name__in"]=>
  array(0) {
  }
  ["tag__in"]=>
  array(0) {
  }
  ["tag__not_in"]=>
  array(0) {
  }
  ["tag__and"]=>
  array(0) {
  }
  ["tag_slug__in"]=>
  array(0) {
  }
  ["tag_slug__and"]=>
  array(0) {
  }
  ["post_parent__in"]=>
  array(0) {
  }
  ["post_parent__not_in"]=>
  array(0) {
  }
  ["author__in"]=>
  array(0) {
  }
  ["author__not_in"]=>
  array(0) {
  }
  ["ep_integrate"]=>
  bool(true)
  ["ep_facet"]=>
  bool(true)
  ["aggs"]=>
  array(3) {
    ["name"]=>
    string(5) "terms"
    ["use-filter"]=>
    bool(true)
    ["aggs"]=>
    array(3) {
      ["category"]=>
      array(1) {
        ["terms"]=>
        array(2) {
          ["size"]=>
          int(10000)
          ["field"]=>
          string(19) "terms.category.slug"
        }
      }
      ["post_tag"]=>
      array(1) {
        ["terms"]=>
        array(2) {
          ["size"]=>
          int(10000)
          ["field"]=>
          string(19) "terms.post_tag.slug"
        }
      }
      ["post_format"]=>
      array(1) {
        ["terms"]=>
        array(2) {
          ["size"]=>
          int(10000)
          ["field"]=>
          string(22) "terms.post_format.slug"
        }
      }
    }
  }
  ["tax_query"]=>
  array(0) {
  }
  ["ignore_sticky_posts"]=>
  bool(false)
  ["suppress_filters"]=>
  bool(false)
  ["cache_results"]=>
  bool(false)
  ["update_post_term_cache"]=>
  bool(true)
  ["lazy_load_term_meta"]=>
  bool(true)
  ["update_post_meta_cache"]=>
  bool(true)
  ["post_type"]=>
  string(0) ""
  ["posts_per_page"]=>
  int(4)
  ["nopaging"]=>
  bool(false)
  ["comments_per_page"]=>
  string(2) "50"
  ["no_found_rows"]=>
  bool(false)
  ["order"]=>
  string(4) "DESC"
}
Query Body: 
Query Response Code: HTTP 200
Query Result: 
{
    "took": 25,
    "timed_out": false,
    "_shards": {
        "total": 5,
        "successful": 5,
        "failed": 0
    },
    "hits": {
        "total": 0,
        "max_score": null,
        "hits": []
    },
    "aggregations": {
        "terms": {
            "doc_count": 0,
            "post_format": {
                "doc_count_error_upper_bound": 0,
                "sum_other_doc_count": 0,
                "buckets": []
            },
            "category": {
                "doc_count_error_upper_bound": 0,
                "sum_other_doc_count": 0,
                "buckets": []
            },
            "post_tag": {
                "doc_count_error_upper_bound": 0,
                "sum_other_doc_count": 0,
                "buckets": []
            }
        }
    }
}

[willstocks]

PHP: 7.2.9 MySQL: 5.7.24

If this helps anyone?

[shahroznawaz]

PHP: 7.2.9 MySQL: 5.7.24

If this helps anyone?

Hey @willstocks-tech can you tell what exact settings and versions you are using? Also which wordpress you are using from the 3 options at Cloudways? Have you setup SSL cert?

[willstocks]

Not a problem at all @shahroznawaz. So I'm setup as follows: DO 1GB London server Wildcard Lets Encrypt SSL WP 5.0.2 W3TC configured per: https://www.cloudways.com/blog/how-to-use-w3-total-cache-wordpress/ ElasticPress setup as per: https://www.cloudways.com/blog/elasticsearch-on-wordpress/

If you want some further details (such as specifics relating to the settings configs) let me know via PM or will@willstocks.co.uk and I'll grab some screenshots etc.

[willstocks]

I tried Elasticsearch 6.5 first, but that just straight up didn't work. 5.4 setup fine, but obviously there's this issue :)

[fkkm1999]

I will provide my server and installation details as well. I have the same problem as @willstocks-tech willstocks-tech

Im on a 8gb, 4 core digital ocean server through cloudways. When i enable the plugin all homepage content is gone except for header and footer.

I dont use github usually, if the list is too long, let me know and ill remove it.

WordPress Environment

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Server Environment

Server Info: Apache/2.4.10 (Debian) PHP Version: 7.2.9-1+0~20180910100423.5+jessie~1.gbpdaac35 PHP Post Max Size: 30 MB PHP Time Limit: 300 PHP Max Input Vars: 2500 cURL Version: 7.38.0 OpenSSL/1.0.1t

SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 30 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

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ManageWP - Worker: by ManageWP – 4.6.3 Query Monitor: by John Blackbourn & contributors – 3.2.2 Advanced Custom Fields PRO: by Elliot Condon – 5.7.6 ARG Multistep Checkout for WooCommerce: by ARG Themes – 3.6 – Not tested with the active version of WooCommerce ATUM Inventory Management for WooCommerce: by Stock Management Labs™ – 1.5.1.1 Broken Link Checker: by Janis Elsts Vladimir Prelovac – 1.11.5

Webcraftic Clearfy – WordPress optimization plugin: by Webcraftic – 1.5.0 Custom Field Finder: by Joost de Valk – 0.1 Divi Bars: by Divi Life — Tim Strifler – 1.4.6 Divi BodyCommerce: by Divi Engine – 3.1.4 Divi Builder: by Elegant Themes – 2.19.3 Extended Widget Options: by Phpbits Creative Studio – 4.6.1 Facebook for WooCommerce: by Facebook – 1.9.8 – Not tested with the active version of WooCommerce Health Check & Troubleshooting: by The WordPress.org community – 1.2.3 Improved Variable Product Attributes for WooCommerce: by Mihajlovic Nenad – 4.2.1 – Not tested with the active version of WooCommerce Kiyoh Customerreview: by kiyoh – 1.0.11 – Not tested with the active version of WooCommerce Mollie Payments for WooCommerce: by Mollie – 5.0.7 Monarch Plugin: by Elegant Themes – 1.4.10 WooCommerce Product Filter: by Mihajlovic Nenad – 6.6.4 Redis Object Cache: by Till Krüss – 1.4.1 Slider Revolution: by ThemePunch – 5.4.8 SendCloud | Smart Shipping Service: by SendCloud B.V. – 1.0.16 Sticky Menu (or Anything!) on Scroll: by Mark Senff – 2.1.1 Term Management Tools: by scribu – 1.1.4 Transients Manager: by Pippin Williamson – 1.7.5 UberMenu 3 - The Ultimate WordPress Mega Menu: by Chris Mavricos SevenSpark – 3.4.1.1

Google Reviews Widget: by RichPlugins – 1.6.8 WooCommerce UPC, EAN, and ISBN: by Scott Bolinger – 0.4.0 – Not tested with the active version of WooCommerce Woocomerce Brands Pro: by Proword – 4.3.9 – Not tested with the active version of WooCommerce WooCommerce Advanced Bulk Edit: by George Iron – 4.4.2 – Not tested with the active version of WooCommerce Woocommerce Cyclesoftware: by Wielands – 1.3 – Not tested with the active version of WooCommerce WooCommerce Google Analytics Pro: by SkyVerge – 1.6.4 WooCommerce: by Automattic – 3.5.3 Wordfence Security: by Wordfence – 7.1.18 Yoast SEO Premium: by Team Yoast – 8.2.2 WP All Export Pro: by Soflyy – 1.5.3 WP All Import Pro: by Soflyy – 4.5.5 Wordpress Rankie: by ValvePress – 1.6.3 WP Rocket: by WP Media – 3.2.2 WP All Import - ACF Add-On: by Soflyy – 3.1.9 WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.0.5 – Not tested with the active version of WooCommerce Yoast SEO: News: by Team Yoast – 8.2 Yoast SEO: Video: by Team Yoast – 8.2 YITH WooCommerce PDF Invoice and Shipping List Premium: by YITHEMES – 1.8.3 – Not tested with the active version of WooCommerce YITH WooCommerce Product Slider Carousel Premium: by YITH – 1.0.29 WP All Import - Yoast WordPress SEO Add-On: by Soflyy – 1.1.7

Settings

API Enabled: ✔ Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

WC Pages

Shop base: #199 - /winkel/ Cart: #200 - /winkelwagen/ Checkout: #201 - /afrekenen/ My account: #202 - /mijn-account/ Terms and conditions: #8892 - /algemene-voorwaarden/

Theme

Name: Divi Child Version: 3.0.106.1523863430 Author URL: http://www.elegantthemes.com Child Theme: ✔ Parent Theme Name: Divi Parent Theme Version: 3.19.3 Parent Theme Author URL: http://www.elegantthemes.com WooCommerce Support: ✔

[shahroznawaz]

@fkkm1999 I've noted your issue also and looking into it I'll add comment here after testing it :)

[shahroznawaz]

@fkkm1999 @willstocks-tech please send your server login credentials details to shahroze.nawaz@cloudways.com

[allan23]

Hi @willstocks-tech, you mentioned W3TC. What are your caching settings for that plugin?

[willstocks]

@shahroznawaz - I’ll get that sent over this evening!

@allan23 - I set up W3TC as per: https://www.cloudways.com/blog/how-to-use-w3-total-cache-wordpress/ However I know @fkkm1999 isn’t using W3TC per the comment above. I have also made sure to clear all caches and I still see the issue

On Mon, 7 Jan 2019 at 18:23, Allan Collins notifications@github.com wrote:

Hi @willstocks-tech https://github.com/willstocks-tech, you mentioned W3TC. What are your caching settings for that plugin?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/10up/ElasticPress/issues/1193#issuecomment-452031501, or mute the thread https://github.com/notifications/unsubscribe-auth/Apt9As4yKm_ImO2OkuudQ5fjXFKYXX0Pks5vA5CEgaJpZM4Zzaul .

[fkkm1999]

Thank you.

Bit of topic but does elasticpress need to work for elastic search to work, or does elasticpress just hook up the front end search with elastic search?

[willstocks]

Just to confirm with everyone - I have set up a staging site for the guys at Cloudways to work with to try and resolve the issues They have logged a ticket against my account for me (shout out to @shahroznawaz for arranging) and their support team are currently investigating/troubleshooting. Note: This staging environment consists of a fresh WP install and a direct copy of my theme and plugins. Everything else remains completely untouched. Copied and pasted /wp-content/themes/ and wp-content/plugins/ exactly and that is all. Will update here when I get an update!

[fkkm1999]

I just did some trouble shooting with CW support and after disabling my childtheme it was working again so i guess its something in my functions.php for me.

[willstocks]

Interesting! I have a fairly hefty functions.php file myself, at around 500 lines. The only thing I can think that I have in there that might affect this is - @oscarssanchez does ElasticPress have any reliance on jQuery and if so, which version?

[shahroznawaz]

Just to confirm with everyone - I have set up a staging site for the guys at Cloudways to work with to try and resolve the issues They have logged a ticket against my account for me (shout out to @shahroznawaz for arranging) and their support team are currently investigating/troubleshooting. Note: This staging environment consists of a fresh WP install and a direct copy of my theme and plugins. Everything else remains completely untouched. Copied and pasted /wp-content/themes/ and wp-content/plugins/ exactly and that is all. Will update here when I get an update!

Hey will, Thanks for the shoutout. I'm in touch with the support team and they are investigating the issue on the server level. I hope the issue will resolve soon and we come to know the problem. As @fkkm1999 had resolved the issue by finding in a local file which is a part of the application so till then you can dig out in-app files too :)

[willstocks]

@fkkm1999 - did you manage to work out what exactly within your functions.php was causing the issue?

[fkkm1999]

@fkkm1999 - did you manage to work out what exactly within your functions.php was causing the issue?

I was able to fix it, it was a piece of code in my child themes functions.php that was hiding out of stock products. I deleted it im not sure what it exactly was sorry :(

[willstocks]

Ahhhh bummer!

No worries - they guys @ Cloudways have my theme and might be able to pick out the function that's causing the issue, because I'm not even sure where to start! Do you remember what that piece of code was hooking in to? Maybe I'm hooking into the same place!

[fkkm1999]

No idea, I just copy paste from google lol. :P Goodluck with solving it :)

[oscarssanchez]

Hi @willstocks-tech sorry for the late reply,

ElasticPress uses jQuery on the dashboard only to make possible indexing from there, and the version is the one that is packed with WordPress :)

Did you find out solutions for your problem? I'm curious as @fkkm1999 said he modified his functions.php file.

Thank you!

[willstocks]

Hey Oscar,

No worries!

Cloudways did some checks and it’s defo looking theme related.

I’m going to purse through my functions.php to see if I can work out what is causing the issue! I’ll let you know if/when I work out what it is 😊

On Fri, 18 Jan 2019 at 18:29, Oscar Sanchez S. notifications@github.com wrote:

Hi @willstocks-tech https://github.com/willstocks-tech sorry for the late reply,

ElasticPress uses jQuery on the dashboard only to make possible indexing from there, and the version is the one that is packed with WordPress :)

Did you find out solutions for your problem? I'm curious as @fkkm1999 https://github.com/fkkm1999 said he modified his functions.php file.

Thank you!

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/10up/ElasticPress/issues/1193#issuecomment-455642888, or mute the thread https://github.com/notifications/unsubscribe-auth/Apt9AvjuaaRFpYul1CbVgoVgG8RlvuAmks5vEhKDgaJpZM4Zzaul .

[willstocks]

@oscarssanchez / @allan23 - I've managed to identify the issue:

function excludeCat($query) {
    if ( $query->is_home ) {
        $query->set('cat', '-10');
    }
    return $query;
}
add_filter('pre_get_posts', 'excludeCat');

I'm excluding a specific list of posts that have a specific category set, from displaying on my home page. Why would this throw off EP?!

[willstocks]

@oscarssanchez / @allan23 - any thoughts on this, or potential other methods I could use??