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10up / ElasticPress

A fast and flexible search and query engine for WordPress.
https://elasticpress.io
GNU General Public License v2.0
1.25k stars 313 forks source link

Missing Orders in Admin and Order Search #555

Closed scoopdev closed 8 years ago

scoopdev commented 8 years ago

Hey Guys,

First of all I absolutely love the plugin, it has made my life a lot easier. I have an issue which has meant I have had to disable it for now though if you can help please. Basically it has been missing the occasional orders; the customer has completed successfully but the order has not shown in the admin and could not be found in the search. Then today we had 100 pending orders but only around 40 actually showed in admin until the plugin was disabled.

The plugins I have installed are below and I can provide a full status report if required. I appreciate your help with this.

Gravity Forms by rocketgenius – 2.0.3 Reviews.co.uk for WooCommerce by Reviews.co.uk – 0.4 Advanced Custom Fields PRO by Elliot Condon – 5.3.10 Akismet by Automattic – 3.1.11 Custom Post Type UI by WebDevStudios – 1.3.5 Custom Sidebars by WPMU DEV – 2.1.0.8 Developer's Custom Fields by Steve Taylor – 1.3.1 Disqus Comment System by Disqus – 2.85 Easy Bootstrap Shortcode by oscitas – 4.5.4 ElasticPress WooCommerce by Taylor Lovett, 10up – 1.2.1 Gravity Forms + Custom Post Types by spivurno – 3.1.4 HTML Page Sitemap by – 1.3 Imagify by WP Media – 1.5.6 Mailgun by Mailgun – 1.4 Maintenance Page by ThemeGrill – 1.0.8 Options Framework by Devin Price – 1.8.5 PayPal for WooCommerce by Angell EYE – 1.2.3 Recover Abandoned Cart by Fantastic Plugins – 13.0 Show Current Template by JOTAKI Taisuke – 0.2.2 Simple 301 Redirects by Scott Nellé – 1.07 Sucuri Security - Auditing, Malware Scanner and Hardening by Sucuri, INC – 1.8.1 Tawk.to Live Chat by Tawkto – 0.2.0 WooCommerce - Social Login by WPWeb – 1.4.3 WooCommerce Address Validation by WooThemes / SkyVerge – 1.9.2 WooCommerce Extended Coupon Features by Jos Koenis – 2.3.4 WooCommerce Cart Notices by WooThemes / SkyVerge – 1.6.0 WooCommerce Checkout Add-Ons by WooThemes / SkyVerge – 1.8.0 – 1.8.2 is available WooCommerce Google Analytics Integration by WooThemes – 1.4.0 WooCommerce Mix and Match by WooThemes – 1.1.5 – 1.1.6 is available WooCommerce Print Invoices/Packing Lists by WooThemes / SkyVerge – 3.1.4 WooCommerce Table Rate Shipping by WooThemes – 3.0.1 WooCommerce by WooThemes – 2.6.4 WooCommerce Helper by WooCommerce – 1.7.0 Yoast SEO by Team Yoast – 3.4.2 WP Customer Reviews by Go Web Solutions – 3.1.2 WP Bullet Varnish Cache by Mike – 1.0

tlovett1 commented 8 years ago

Well first of all, you can always resolve missing posts by re-indexing. First I would try upgrading to 2.1 (in develop branch).

blindpet commented 8 years ago

@tlovett1 it is a WooCommerce site, is it possible the bug is in ElasticPress WooCommerce?

tlovett1 commented 8 years ago

in 2.1 the EP WooCommerce plugin is merged into the core plugin. Deactivate EP WooCommerce and upgrade to 2.1 for testing.

lvickers commented 8 years ago

I am experiencing this same issue. The order count will rise, but the order does not appear until I reindex. It doesn't happen every time though. Is there a way I could tell ElasticPress to just reindex the "shop_order" post type after each order? Would that be the correct way to fix this?

blindpet commented 8 years ago

@lvickers have you tested the dev branch of EP? I believe @tlovett1 is suggesting that will fix it.