Closed leahbannon closed 7 years ago
This is a living document. It will be updated over the course of the coming weeks as we learn more from our users and as we hone in our hypotheses.
Initial research on National FOIA Portal. Attempting to focus on speaking to user groups who were not heavily represented in previous FOIA 1.0 research.
The goal of this research is to inform hypotheses that address the following:
Prioritization is a function of how much insight I believe we have into a user group.
Note: Avoid detailing project scope until after the interview is complete.
Make sure these are covered: As an agency, in order to keep up with demand fulfilling requests and avoid unnecessary work, the requests that I receive are… for records that my agency has well scoped to what the requester really wants (and perfected?) contain all the information required to fulfill the request in the law or my agency’s regulations not for records that already exist publicly (for example, on an agency website, usa.gov, data.gov, a FOIA reading room, etc.) As a requester, in order to easily submit a request… I can go to one website to submit a FOIA request my request goes to the right agency my request is well scoped to what I want (and perfected?) I realize before submitting my request if my information is already publicly available (for example, on an agency website, usa.gov, data.gov, a FOIA reading room, etc.) As an agency, in order to accept/track/fulfill FOIA requests received via one central FOIA website, I can manage requests in a way that isn’t a significant burden (i.e., is interoperable with or improves my existing process).
closed via #37