search

18F / its70-fs-epermit-scale-up

Solicitation for Schedule 70 vendors to support the U.S. Forest Service ePermit app
3 stars 4 forks source link

User research #23

Open osi-vohra opened 6 years ago

osi-vohra commented 6 years ago

Question/Comment on the Forest Service RFP

Access to real users during design and development

Name and affiliation

Indu Vohra, Scrum Master, Optimal Solutions Inc.

Section of RFP documents

2.0 Statement of Objectives (SOO)

Question/Comment

Will forest service provide some actual users or the contractor is required to find them?

hannahkane commented 6 years ago

The application’s users fall into two primary segments: (1) Forest Service staff, and (2) members of the public applying for permits. 18F and Forest Service team will provide access to Forest Service staff, but per section 2.1.2, vendors will be responsible for “[recruiting] members of the public to participate in usability testing throughout the development process.”

We expect the contractor to employ a variety of recruitment methods to reach our target audience. For example, online or in-person intercept recruiting, calls for participation on community message boards, and connecting with local meetups and communities of interest locally or via social media. The contractor may also choose to hire a third party recruiting firm to help find research participants.