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18F / its70-fs-epermit-scale-up

Solicitation for Schedule 70 vendors to support the U.S. Forest Service ePermit app
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Usability Research #28

Open jmmyers16 opened 6 years ago

jmmyers16 commented 6 years ago

Usability research

Name and affiliation

Michele Myers, Applied Technical Systems (ATS), Director of Systems Development

Section of RFP documents

4.1

Question

" We are unfamiliar with the term "usability research" and believe this may have been intended to be "user research" or "usability testing."

hannahkane commented 6 years ago

Usability research and user research are sometimes used interchangeably, but our intention here is to describe the broader set of practices that includes both generative/discovery research and feature-focused usability testing.