In the past, developers and technical planners implementing MyUSA have asked:
is there phone support?
what is the turn around time on support requests?
is there any guarantee on response time?
is there somewhere I can submit a support ticket as an agency?
can users submit their own support ticket?
what if a user is locked out of their account?
do you have a script or set of support Q&A we can use?
The new mailing list and the developer documentation answer some of these questions and provide implementers with an opportunity to share their needs. As we work out how to provide more consistent and more stable support, we'll look for new needs and questions.
Moved from #495 and rewritten to disambiguate implementers from individual visitors.
In the past, developers and technical planners implementing MyUSA have asked:
The new mailing list and the developer documentation answer some of these questions and provide implementers with an opportunity to share their needs. As we work out how to provide more consistent and more stable support, we'll look for new needs and questions.
Moved from #495 and rewritten to disambiguate implementers from individual visitors.