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18F / myusa-ux

This is where we put materials relating to the user experience of MyUSA. Code goes into https://github.com/18F/myusa.
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Confusing "share your email" app permission option #15

Closed mbland closed 8 years ago

mbland commented 9 years ago

I've had a few users report recently that they failed to log into the Hub for the first time after being presented with screens like this (with the email address blotted out):

myusa-permissions

Apparently folks don't pick up on the fact that they need to click the "share your email" button before clicking Allow, which causes the Hub's authentication to fail (using bitly/oauth2_proxy).

Thoughts on how to make this easier for new users to follow?

mbland commented 9 years ago

cc: @emaland

esgoodman commented 9 years ago

Thanks for the info. It comes at a good time. We are close to rolling out a new version of the whole flow -- it's been a long process and we are still discovering new issues. I think the simplest fix right now is to make the email sharing opt out.

Work for you?

mbland commented 9 years ago

Seems like that might work in the short term, yeah. Thanks!

esgoodman commented 9 years ago

We are also working on getting a test app up on staging so that our work-in-progress sign-in is testable without setting up the whole MyUSA app on your own machine. @yozlet is on the case.

esgoodman commented 9 years ago

I think this might be something you can do solo, @harrisj?

mbland commented 9 years ago

FYI, as to why I looped in @emaland: He was the most recent person who hit the issue trying to access the Hub, and I just wanted him to know I was doing due diligence to follow up. But there was at least one other person who hit the same issue before.

juliaelman commented 9 years ago

Fixed here: https://github.com/18F/myusa/pull/701