The Civil Rights Division works to uphold the civil and constitutional rights of all Americans and enforces federal statutes prohibiting discrimination on the basis of race, color, sex, disability, religion, familial status, and national origin. Currently, when citizens believe a civil rights violation has taken place, they can submit a complaint to the Civil Rights Division in a variety of ways including phone, email or website. The current process and accompanying website for filing complaints is not intuitive or user friendly and causes confusion for the citizen. It also leads to time-consuming, manual effort by the internal DOJ staff that need to take action quickly on the claims. On the citizen side, there is no unified or clear method for finding information and submitting claims to DOJ. On the DOJ intake side, there are many manual, disparate processes for routing and addressing the claims, making the review and decision process labor-intensive and inefficient.
18F / DOJ / Civil Rights Division PA/E&I #1051