18F / public-benefits

An index of 18F and TTS work in the human services space
https://portfolios.18f.gov/public-benefits
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Central notification service #29

Open stvnrlly opened 3 years ago

stvnrlly commented 3 years ago

Context

This is an active 10x project, about to enter Phase 3 — the thing to investigate is whether 10x is going to be willing to carry this through to scale and operation, or if there’s a role the Studio should anticipate playing there (or other support we could/should provide in the meantime as the project moves thru the 10x phases). Models exist already from other countries (UK, Canada).

Why we're prioritizing this

Inconsistent notifications is consistently cited as a major pain point for beneficiaries trying to enroll in and keep their benefits, and the existing momentum via 10x (and in other countries) means there's likely a smoother path to widespread use than having to start from scratch.

Relevant references:

Product canvas

https://app.mural.co/t/gsa6/m/gsa6/1640043678485/ba656e86456e7f37c2281bdb67a5116fda32f651