Case workers often have to manually look across several systems to find existing cases and understand current benefit status. This slows down processing of applications and issue resolution for the public. Manual look ups can result in duplicated and missed information.
Many orgs try to solve this by utilizing Master Person Indexes, but those can take a long time and be complicated to set up during which little value is created for the public.
Why we're prioritizing this
We already know of a production version of this that is in use in the State of AK. It's a good place to start and we could learn whether or not it could scale.
Relevant references:
Previous attempt: 18F AK engagement (Mark Headd, Elizabeth Ayer, Alex Soble, Amy Ashida)
Previous attempt: 10x Phase 1: Improved Management of Eligibility Applications
Context
Case workers often have to manually look across several systems to find existing cases and understand current benefit status. This slows down processing of applications and issue resolution for the public. Manual look ups can result in duplicated and missed information.
Many orgs try to solve this by utilizing Master Person Indexes, but those can take a long time and be complicated to set up during which little value is created for the public.
Why we're prioritizing this
Relevant references:
Product canvas
https://app.mural.co/t/gsa6/m/gsa6/1640037090682/232740be0d0a80ce4a5c810856336530281465c9