Brainstorm a Customer Experience section

[gbinal]

This issue is to memorialize research into what a section of the site might look like that represented data about adoption of customer experience analytics.

[gbinal]

in progress

Popular services and examples in use:

• Foresee
  • state.gov
  • ed.gov
• iPerceptions
  • commerce.gov
• SurveyMonkey

Audience

• Live, non-redirecting, Executive branch only

Potential issues

• Might google tag manager hide the results?

[gbinal]

Here's some mockups of what such a section could look like:

v0.1

Domains Tab

Domains tab, showing an expanded result

Domains tab, filtered by an individual service

Agencies tab

[gbinal]

The next step is to redo these mockups but with more realistic data. In order to do this, I took the January 17, 2017 initial scan of third party services and pulled out the federal websites that used one of the URLs for known customer satisfaction tools. There resulted in 39 domains, out of 809 (listed below).

I'll update this issue with the new mockups that use this data in the next comment.

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iperceptions

• commerce.gov
• benefits.gov
• govloans.gov
• nasa.gov
• peacecorps.gov

foresee

• crimevictims.gov
• nij.gov
• ovc.gov
• onrr.gov
• fedshirevets.gov
• pbgc.gov
• gao.gov

HHS Voice of Customer Tool

• digitalgov.gov
• usa.gov
• gop.gov

Mixpanel

• acus.gov
• abmc.gov
• smartcheck.gov
• nationalservice.gov
• choosemyplate.gov
• commerce.gov
• mbda.gov
• selectusa.gov
• fvap.gov
• cuidadodesalud.gov
• healthcare.gov
• healthit.gov
• surgeongeneral.gov
• atf.gov
• getsmartaboutdrugs.gov
• justthinktwice.gov
• osha.gov
• makinghomeaffordable.gov
• iaf.gov

Qualtrics

• weather.gov
• cuidadodesalud.gov
• healthcare.gov
• healthypeople.gov
• fcg.gov

Surveymonkey

• eda.gov
• secretservice.gov

Uservoice

• vets.gov

[gbinal]

Here are mockups of a customer satisfaction section, updated with the above data.

v0.2

Domains Tab

Domains Tab, Showing an Expanded Result

Domains tab, filtered by an individual service

Agencies tab

[gbinal]

Here are mockups of a customer satisfaction section, updated with the above data and a couple of corrections.

v0.3

Domains Tab

Domains Tab, Showing an Expanded Result

Domains tab, filtered by an individual service

Agencies tab

[gbinal]

Here are mockups of a customer satisfaction section, updated with different text in the donut chart.

v0.4

Domains Tab

Domains Tab, Showing an Expanded Result

Domains tab, filtered by an individual tool

Agencies tab

[gbinal]

Done.