Do some initial analysis of the 3rd party services data

[gbinal]

In the first set of scan data, I'm finding:

• 4742 total external services
  • 509 of those are unique, 4233 are duplicates.
• There are 64 total internal services.

Here's a spreadsheet of:

• the original scan data
• the individual results broken out
• a dedupped list of the services detected
• the list of services analyzed

[gbinal]

From online research and searching past listserve threads, here's a partial list of customer service tools. In parentheses is the number of domains they appear to be used in (initial review).

• Foresee (16)
  • AnswersCloud (42)
• iPerceptions (5)
  • ~4q (0)~
• SurveyMonkey (2)
• Qualtrics (5)
• Google Surveys (173?)
• SiteImproveAnalytics? (47)
• HHS Voice of Customer Tool (3)
• Clicktools (0)
• SurveyGizmo (0)
• Checkbox
• Lime
• ~American Customer Satisfaction Index~
• Grantee
• ~SPSS~
• Survey Tracker
• Salesforce

[gbinal]

This has continued over at https://github.com/18f/third-party-services.