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18F / s70-disa-eapp

Schedule 70 Solicitation for the eApp Platform
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What research has been done to date about users and user categories? #18

Open seamusbrugh opened 6 years ago

seamusbrugh commented 6 years ago

Question/Comment on National Background Investigation System (NBIS), eApp

Name and affiliation

Seamus Brugh, Capture Manager, Truss Works

Section of RFQ documents

2.3 OBJECTIVES > Process Requirements

Question/Comment

User research for vendors to build on: What research has been done to date about users and user categories? Where can vendors view users personas, archetypes or experience principles and validation derived from research? What usability testing has been done to date with the current prototype?

18Facq commented 6 years ago

The NBIS program, and eApp module specifically, takes user research seriously and has conducted close to 20 sprints of testing covering the broad user experience questions, usability testing, and accessibility testing which have involved dozens, if not hundreds, of individuals. The government will provide all relevant research and design artifacts to the awarded team.