1devil-designs / corporateaddressbook

Automatically exported from code.google.com/p/corporateaddressbook
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Unable to login, error -1 returned #110

Open GoogleCodeExporter opened 9 years ago

GoogleCodeExporter commented 9 years ago
What steps will reproduce the problem?
1.Fill in user name, password and server name
2.check "Use secure connection (SSL)"
3.Press Login button

What is the expected output? What do you see instead?
App returns with following error message:
"Connection to server failed with error code: -1"

What version of the product are you using?
tried 2.0.7release and 2.0.8dev2, both generates same error message

What version of Android are you running?
4.0.4

What version of Exchange are you connecting to?
Exchange 2010

Please provide any additional information below.
Also tried to intentionally set a wrong password to check whether I can reach 
the server or not, then I get a "check your credentials" message.

Original issue reported on code.google.com by mjacobs...@gmail.com on 29 Jan 2013 at 3:41

GoogleCodeExporter commented 9 years ago
Thank you for reporting the error!

A preview of the next version (2.1.0) has been uploaded to 
http://code.google.com/p/corporateaddressbook/downloads/list.

This allows you to collect and send a more detailed log from within the app, 
please try it and send the logs.

Original comment by dan.matt...@gmail.com on 1 Feb 2013 at 12:50

GoogleCodeExporter commented 9 years ago
Thank you for your quick answer.

However, I don't feel totally comfortable sending a debug log with unknown
contents to an unknown address somewhere... I'd be glad to help you out but
I'd like to have control over what is sent in the debug log.

So, I'd prefer a log as a dumped text file somewhere on the device, that
would enable me to browse it and check that no user names/passwords/server
names are stored before I send it by email to you.

I hope you understand my standpoint.

Original comment by mjacobs...@gmail.com on 1 Feb 2013 at 7:17

GoogleCodeExporter commented 9 years ago
I certainly do understand your viewpoint and in my view we go to great lengths 
to protect your privacy and minimize the risk for loss of sensitive information.

What we do is that we launch the log into the mail app of your choice where you 
can review or send it to yourself for offline review. The log is sent to any 
address but default is our Google Groups address which leads to a private group 
where only the developers have access. No information is sent that you don't 
get to approve. Also, we obfuscate anything that is related to your identity 
(email address, server address, password hash etc).

We've chosen to not log to a file since we believe it would be too tricky for 
most users would to submit it.

I hope that this makes things a bit clearer and that it's good enough to 
address your concerns.

Original comment by dan.matt...@gmail.com on 1 Feb 2013 at 7:57

GoogleCodeExporter commented 9 years ago
I'm troubleshooting a similar issue right now (#111) and would really like to 
see if you're experiencing the same issue.

You can send the logs straight to me if you want, email address is the above 
username + gmail.com.

Original comment by dan.matt...@gmail.com on 4 Feb 2013 at 10:25

GoogleCodeExporter commented 9 years ago

Original comment by dan.matt...@gmail.com on 4 Feb 2013 at 10:25

GoogleCodeExporter commented 9 years ago
Dan, I'm having the same issue.  Do you still need log data?

Original comment by john.hos...@gmail.com on 9 Jul 2013 at 1:04

GoogleCodeExporter commented 9 years ago
I just installed Corporate_AddressBook_2.1.0-dev-3 and now the error message 
has changed to:

Connect timeout
The connection timed out.  This might be caused by an unreliable network or 
trying to access using the wrong method.
Please try again or check the option 'Use secure connection (SSL)' if it is 
currently unchecked.

Original comment by john.hos...@gmail.com on 9 Jul 2013 at 1:11

GoogleCodeExporter commented 9 years ago
Ok, I solved the issue.  During my troubleshooting, I didn't notice that I had 
received an email from "Microsoft Outlook" stating:

You have 10 phone partnerships out of the maximum allowed 10 partnerships. 
After you reach the maximum, you can't create additional partnerships until you 
delete existing ones from your account. To do so, sign in to Outlook Web App, 
click Options > Phone > Mobile Phones, and delete any unused partnerships.

I cleared out all the old/unused partnerships and it logged right in without a 
problem.

Original comment by john.hos...@gmail.com on 9 Jul 2013 at 5:38