search

1kc / razer-macos

Color effects manager for Razer devices for macOS. Supports High Sierra (10.13) to Monterey (12.0). Made by the community, based on openrazer.
GNU General Public License v2.0
2.3k stars 251 forks source link

Can't seem to launch the software. #546

Open dawghauz opened 2 years ago

dawghauz commented 2 years ago

Hi, I am facing some problems here and I couldn't find the solution, so I decided to submit a new issue to see anyone can help me out. I am currently on MacOS Catalina (Version 10.15.3) and I can't seem to launch the software, I downloaded the latest version (0.4.8) and installed using the drag and drop to applications method. Attached is a video recording I took showing the problems that I have faced. Hope someone can help me out.

https://user-images.githubusercontent.com/97957528/149935103-d959c158-d773-4e21-9dad-f36459131f8b.mp4

WrathofthePast commented 2 years ago

It looks like you have two versions of the app downloaded: "Razer macOS" and "Razer macOS Universal." Try deleting one of them and see if the other will open.

dawghauz commented 2 years ago

Hi, WrathofthePast, I just checked, I only have one version downloaded. The other one is Razer Synapse. I tried deleting both and reinstalled again but still the same issue happens.

WrathofthePast commented 2 years ago

When that error pops up, press "Report..." and copy & paste that text here. You don't have to press "Send to Apple."