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202-ecommerce / stripe_official

After years of hard work with Stripe connector for PrestaShop, 202 ecommerce stop the development of Stripe module on January 9th 2023. Thanks for all contributors that help us!
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Payment processing fails with "A processing error occurred." after upgrading to 2.1.0 #18

Closed jt3204 closed 4 years ago

jt3204 commented 4 years ago

I've encountered an error affecting payments after upgrading to 2.1.0 on Prestashop 1.7.6.5

Payments were initially not being completed once the "Order with an obligation to pay" button was clicked and changed to "Processing...", as the process just hung at this stage.

In troubleshooting this issue, I have completely removed the module as well as renaming all the "ps_stripe..." tables in the database to try to start from scratch. After doing so, the first payment test using the test keys and card number work successfully. After this, all payments using the test or live keys fail with "A processing error occurred."

The relevant comments in the console are as follows: Request URL: https://api.stripe.com/v1/payment_intents/pi_1GvgZJKxPxnnhXBEkiFQtqOc/confirm Request Method: POST Status Code: 400 " {error: {code: "payment_intent_unexpected_state",…}} error: {code: "payment_intent_unexpected_state",…} code: "payment_intent_unexpected_state" doc_url: "https://stripe.com/docs/error-codes/payment-intent-unexpected-state" message: "You cannot confirm this PaymentIntent because it has already succeeded after being previously confirmed." payment_intent: {id: "pi_1GvgZJKxPxnnhXBEkiFQtqOc", object: "payment_intent", amount: 740, canceled_at: null,…} type: "invalid_request_error" " Then an event: " event: elements.confirm_payment_intent.server_error event_count: 31 timestamp: 1592559663116 version: 8ce3d6c5 running_tests: false frame_width: 1225 error-code: payment_intent_unexpected_state error-doc_url: https://stripe.com/docs/error-codes/payment-intent-unexpected-state error-message: You cannot confirm this PaymentIntent because it has already succeeded after being previously confirmed. error-payment_intent-id: pi_1GvgZJKxPxnnhXBEkiFQtqOc error-payment_intent-object: payment_intent error-payment_intent-amount: 740 error-payment_intent-capture_method: automatic error-payment_intent-clientsecret: redacted_ error-payment_intent-confirmation_method: automatic error-payment_intent-created: error-payment_intent-currency: gbp error-payment_intent-livemode: false error-payment_intent-payment_method_types: card error-payment_intent-source: src_1GvgZvKxPxnnhXBEEJxO4n0w error-payment_intent-status: succeeded error-type: invalid_request_error element: cardNumber key: pk_test_redacted referrer: https://www._*redacted*_.com/store/order betas: payment_intent_beta_3 stripe_js_id: 5a4247e6-8b45-4c67-8364-95284faac0e4 wrapper: unknown es_module: false "

Unsure of how to proceed from here as I can't see any issue with the setup of the module, and this issue only started after upgrading from the previous version of the module. Happy to collect more info as needed! Will roll back to previous version to keep the site live though.

mribeiro202 commented 4 years ago

Hello jt3204,

We can help you on this subject but you have to contact the support service through this link : https://addons.prestashop.com/en/payment-card-wallet/24922-stripe-official-sca-ready.html#seller

Have a nice day

jt3204 commented 4 years ago

Thank you. Will do.