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202-ecommerce / stripe_official

After years of hard work with Stripe connector for PrestaShop, 202 ecommerce stop the development of Stripe module on January 9th 2023. Thanks for all contributors that help us!
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SOFORT Payments are stuck in "waiting for payment" state in Prestashop #54

Closed icemansparks closed 3 years ago

icemansparks commented 3 years ago

For quite some time now, the orders that are done with the module where customers used "SOFORT" as the payment option, seem to be stuck in the "payment pending / waiting for payment" state even if the payment is already received and displayed in the stripe backend.

mribeiro202 commented 3 years ago

Hello @icemansparks I think you should write to our support team and they will help you to analyse this problem. Here is the link: https://addons.prestashop.com/en/contact-us?id_product=24922

mribeiro202 commented 3 years ago

Hi @icemansparks

The latest version of Stripe (v2.3.2) is now available, since this afternoon. Maybe you could try to update the module to see if it can fix your problem.

Have a nice day.