Closed lorenzoactm closed 3 years ago
Hi @loreactm ,
Thank you for your issue, i recommend that you install the latest release (2.3.6) available on addons. link ==> https://addons.prestashop.com/en/payment-card-wallet/24922-stripe-official-sca-ready.html
Have a nice day.
Hi @loreactm
Without any news from you I'm closing this issue. Do not hesitate to contact us again if you need to.
Have a nice day
Hello,
we're running PrestaShop 1.7.6.7 and Stripe payment module v2.3.1.
A limited number of customers complain that they can't complete checkout on our website as the form simply freezes after entering card details and submitting.
The error on the Stripe dashboard seems to be:
parameter_missing - payment_method The payment_method parameter supplied pm_*********************** belongs to the Customer cus_***********************. Please include the Customer in the customer parameter on the PaymentIntent.
This seems to happen on multiple clients:
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.1.1 Safari/605.1.15
Mozilla/5.0 (iPhone; CPU iPhone OS 14_7_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.1.2 Mobile/15E148 Safari/604.1
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.131 Safari/537.36
It's also happening to existing customers who ordered in the past but now can't seem to place an order.
Any hints on what could be causing this? Thank you