202-ecommerce / stripe_official

After years of hard work with Stripe connector for PrestaShop, 202 ecommerce stop the development of Stripe module on January 9th 2023. Thanks for all contributors that help us!
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parameter_missing - payment_method #84

Closed lorenzoactm closed 3 years ago

lorenzoactm commented 3 years ago

Hello,

we're running PrestaShop 1.7.6.7 and Stripe payment module v2.3.1.

A limited number of customers complain that they can't complete checkout on our website as the form simply freezes after entering card details and submitting.

The error on the Stripe dashboard seems to be:

parameter_missing - payment_method The payment_method parameter supplied pm_*********************** belongs to the Customer cus_***********************. Please include the Customer in the customer parameter on the PaymentIntent.

This seems to happen on multiple clients:

It's also happening to existing customers who ordered in the past but now can't seem to place an order.

Any hints on what could be causing this? Thank you

mribeiro202 commented 3 years ago

Hi @loreactm ,

Thank you for your issue, i recommend that you install the latest release (2.3.6) available on addons. link ==> https://addons.prestashop.com/en/payment-card-wallet/24922-stripe-official-sca-ready.html

Have a nice day.

mribeiro202 commented 3 years ago

Hi @loreactm

Without any news from you I'm closing this issue. Do not hesitate to contact us again if you need to.

Have a nice day