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202-ecommerce / stripe_official

After years of hard work with Stripe connector for PrestaShop, 202 ecommerce stop the development of Stripe module on January 9th 2023. Thanks for all contributors that help us!
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stripe_official payments not visible in prestashop backend #87

Closed pks891618 closed 3 years ago

pks891618 commented 3 years ago

Prestahsop version: 1.7.6.8

stripe_official version : v2.3.7

Payment made using this module is not visible in the backend of Prestashop.

Payments are visible in stripe dashbaord

mribeiro202 commented 3 years ago

Hi @pks891618 ,

Are you sure this is version 2.3.7 and not 2.3.6? Can you try to clear your PrestaShop cache and do a payment test again?

pks891618 commented 3 years ago

yes its 2.3.7

pks891618 commented 3 years ago

ah sorry its 2.3.6, this is the latest download from preasthop addons

pks891618 commented 3 years ago

v2.3.6-stripe_official (1).zip

other thing i also found that after conifmration the cart is also not cleared and also order not appear in prestashop backend. I have also added the correct webhook

mribeiro202 commented 3 years ago

Hi @pks891618

Have you contacted our support service? If not, I encourage you to do so here ==> https://addons.prestashop.com/en/contact-us?id_product=24922 Have you also tried clearing your shop's cache?

Have a nice day

pks891618 commented 3 years ago

no not contacted, yes i have cleared cache

pks891618 commented 3 years ago

yes i am in discussion with support

pks891618 commented 3 years ago

waiting for support answer, kindly let me know if there is any other issues, already shared admin login details to support

pks891618 commented 3 years ago

didnt get any reply from Support, already generated support ticket

mribeiro202 commented 3 years ago

Hi @pks891618 ,

Have you had any news of help from the support?

Have a nice day

pks891618 commented 3 years ago

no, its more then 1 week but no reply

mribeiro202 commented 3 years ago

Hi @pks891618

Was the support able to help?

pks891618 commented 3 years ago

sorry so far they are not able to help so i purchased paid module

On Tue, Oct 12, 2021 at 6:11 PM mribeiro202 @.***> wrote:

Hi @pks891618 https://github.com/pks891618

Was the support able to help?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/202-ecommerce/stripe_official/issues/87#issuecomment-940975340, or unsubscribe https://github.com/notifications/unsubscribe-auth/ALF7D3DSTH45QV5POIRGJG3UGQUFZANCNFSM5DQFHTIQ .

mribeiro202 commented 3 years ago

pks891618,

thank you for the response

Have a nice day