CJ and I practiced making a helpdesk appointment. This is what I learned.
The user (who requests the appointment) may email the helper via the event's email-icon. The helper gets an email, and can create an event from their inbox but WARNING: This seems to create a new event, not edit the event from which the user sent the email.
Here are some problems:
The new event seems to default to "today" not the day the user requested.
The new event duration is controlled by your calendar settings (usually 1h), not the duration of the original time-slot (30').
The requested time-slot does not reflect it is taken.
Given what I now know as a helper I RECOMMEND this:
In the email notice the time-slot, "manually" navigate to it on the calendar, and edit it.
For example, if the user CJ wants to book one of my helpdesk appointments, I would"
Edit the event's title from "Mauro's helpdesk" to "Mauro's helpdesk -- meeting CJ".
Add cj@2degrees-investing.org to the guests list (or ensure it's added).
Check the box to allow CJ to edit the event.
Ask CJ to add an agenda for the meeting and remind him to prepare a reprex.
CJ and I practiced making a helpdesk appointment. This is what I learned.
The user (who requests the appointment) may email the helper via the event's email-icon. The helper gets an email, and can create an event from their inbox but WARNING: This seems to create a new event, not edit the event from which the user sent the email.
Here are some problems:
Given what I now know as a helper I RECOMMEND this:
For example, if the user CJ wants to book one of my helpdesk appointments, I would"
--
Thanks @cjyetman