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3DTune-In / 3dti_AudioToolkit

3D Tune-In Toolkit is a custom open-source C++ library developed within the EU-funded project 3D Tune-In. The Toolkit provides a high level of realism and immersiveness within binaural 3D audio simulations, while allowing for the emulation of hearing aid devices and of different typologies of hearing loss.
GNU General Public License v3.0
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Update required #19

Closed KimiaKy closed 1 year ago

KimiaKy commented 1 year ago

The test.app doesn't open and I get the notification that the software needs an update. I am trying to install it on a mac.

lpicinali commented 1 year ago

Hello! Can you please let us know your MacOS version?

KimiaKy commented 1 year ago

Hi! It’s MacOS Monterey 12.6.2 (21G320).

Kimia Koochakzadeh-Yazdi Composer | Performer | Sound Artist www.kimiayazdi.com

On Jan 30, 2023, at 2:26 PM, Lorenzo Picinali @.***> wrote:

Hello! Can you please let us know your MacOS version?

— Reply to this email directly, view it on GitHub https://github.com/3DTune-In/3dti_AudioToolkit/issues/19#issuecomment-1409452044, or unsubscribe https://github.com/notifications/unsubscribe-auth/A5SBW6KYIFGFKQ73TPCVZV3WVA5X7ANCNFSM6AAAAAAULWCODI. You are receiving this because you authored the thread.

lpicinali commented 1 year ago

Thanks! I've just tested it on Monterey 12.6.1 and it works all fine... Can you confirm that you downloaded the last available version of the Test App?

https://github.com/3DTune-In/3dti_AudioToolkit/releases/download/M20221031/BiTA.V4.0.0.D20221031.Tk-v2.0.M20221031.MAC.dmg

And...if you experience the same again, could you please send us a screenshot?

KimiaKy commented 1 year ago

I tried the link you sent and gave me the same error — sending the screenshot here.

Thank you for your help! Kimia

Kimia Koochakzadeh-Yazdi Composer | Performer | Sound Artist www.kimiayazdi.com

On Jan 31, 2023, at 1:17 AM, Lorenzo Picinali @.***> wrote:

Thanks! I've just tested it on Monterey 12.6.1 and it works all fine... Can you confirm that you downloaded the last available version of the Test App?

https://github.com/3DTune-In/3dti_AudioToolkit/releases/download/M20221031/BiTA.V4.0.0.D20221031.Tk-v2.0.M20221031.MAC.dmg https://github.com/3DTune-In/3dti_AudioToolkit/releases/download/M20221031/BiTA.V4.0.0.D20221031.Tk-v2.0.M20221031.MAC.dmg And...if you experience the same again, could you please send us a screenshot?

— Reply to this email directly, view it on GitHub https://github.com/3DTune-In/3dti_AudioToolkit/issues/19#issuecomment-1410013690, or unsubscribe https://github.com/notifications/unsubscribe-auth/A5SBW6NQCGEN2ULBYKVLZVDWVDKBRANCNFSM6AAAAAAULWCODI. You are receiving this because you authored the thread.

lpicinali commented 1 year ago

Sorry, can't seem to be able to seee the attachment...

KimiaKy commented 1 year ago

I’m attaching it again — thanks! Kimia

Kimia Koochakzadeh-Yazdi Composer | Performer | Sound Artist www.kimiayazdi.com

On Jan 31, 2023, at 12:14 PM, Lorenzo Picinali @.***> wrote:

Sorry, can't seem to be able to seee the attachment...

— Reply to this email directly, view it on GitHub https://github.com/3DTune-In/3dti_AudioToolkit/issues/19#issuecomment-1411001816, or unsubscribe https://github.com/notifications/unsubscribe-auth/A5SBW6JJBXZJF7QA54ROLGLWVFXB3ANCNFSM6AAAAAAULWCODI. You are receiving this because you authored the thread.

lpicinali commented 1 year ago

Sorry...I still can't see it - could you please send it via email to l.picinali@imperial.ac.uk?

lmtanco commented 1 year ago

Hi Kimia,

We are not sure why you are experiencing this.

Can you please try the following (if you haven't already) and get back to us?

  1. Make sure you drag and drop the app onto your "Applications" folder
  2. The first time you open it, rather than double clicking it, press your right button (or Control-left button), then choose "Open" from the context menu. It should warn you, but still ask you wether you want to open it and give you the chance to say 'yes'.
  3. If it still doesn't give you that option, open "System Preferences", then go to "Security & Privacy", then "General". Make sure the little lock in the "Security & Privacy" is open so you can make changes. (you need to have administrator privileges for this). Leave this window open.
  4. Repeat step 2 above. A message should appear in the "Security & Privacy" window alerting you that an application you downloaded was blocked. However, it should give you the option to allow it to open next time. Please allow it!
  5. Try then to open it a last (and hopefully successful) time, using again the method in step 2.

Let us know how it goes!

Cheers, Luis.

KimiaKy commented 1 year ago

Hi Luis,

It works now! Thank you for your help!

For some reason, it wasn’t showing up in my Security & Privacy part before! It did now and I got to finally open it!

Thank you, Kimia

Kimia Koochakzadeh-Yazdi Composer | Performer | Sound Artist www.kimiayazdi.comhttp://www.kimiayazdi.com

On Feb 2, 2023, at 2:06 AM, Luis Molina-Tanco @.**@.>> wrote:

Hi Kimia,

We are not sure why you are experiencing this.

Can you please try the following (if you haven't already) and get back to us?

  1. Make sure you drag and drop the app onto your "Applications" folder
  2. The first time you open it, rather than double clicking it, press your right button (or Control-left button), then choose "Open" from the context menu. It should warn you, but still ask you wether you want to open it and give you the chance to say 'yes'.
  3. If it still doesn't give you that option, open "System Preferences", then go to "Security & Privacy", then "General". Make sure the little lock in the "Security & Privacy" is open so you can make changes. (you need to have administrator privileges for this). Leave this window open.
  4. Repeat step 2 above. A message should appear in the "Security & Privacy" window alerting you that an application you downloaded was blocked. However, it should give you the option to allow it to open next time. Please allow it!
  5. Try then to open it a last (and hopefully successful) time, using again the method in step 2.

Let us know how it goes!

Cheers, Luis.

— Reply to this email directly, view it on GitHubhttps://github.com/3DTune-In/3dti_AudioToolkit/issues/19#issuecomment-1413468042, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A5SBW6IEMSLQM4XUL7PVWDTWVOBI7ANCNFSM6AAAAAAULWCODI. You are receiving this because you authored the thread.Message ID: @.***>

lmtanco commented 1 year ago

Great! Thanks for letting us now!