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3s3s / opentrade

OpenTrade - Open Source Cryptocurrency Exchange
MIT License
396 stars 401 forks source link

Support page doesn't work #289

Open m4hdi1995 opened 5 years ago

m4hdi1995 commented 5 years ago

Hello, When users try to submit a ticket on support page it doesn't work , it doesn't return any errors, anybody face that issue?

freakcoderz commented 5 years ago

Yes, but only because my email is not fully functional to send those emails out.

m4hdi1995 commented 5 years ago

@freakcoderz but mine is , it's fully functional.

freakcoderz commented 5 years ago

I changed my support link to send people to Discord until I have a chance to mess with it. I did get a blank page before though.

ghost commented 5 years ago

Just edit support.ejs and insert any link for go to your email example Support Mail <---like this

<a href="mailto:user@gmail.com subject=subject text">Support Mail</a>

m4hdi1995 commented 5 years ago

@IZEM-Project i thought it should be some ticketing system or something

Xerxes7777 commented 4 years ago

I am using version 2 of the opentrade (the one that uses three main.js I tried test email the opentrade website returns: Success! Your message has been sent to support

but I don't receive any email address I set up in the constants.js in the server folder Do i need to open a port? I am using gmail.com email.

What I am missing. Everything else seems to working this is the last hurdle. Thanks for your help

freakcoderz commented 4 years ago

You need to set up a way for your system to send that mail out. Usually this is broken on the VPS or never set up correctly.

Xerxes7777 commented 4 years ago

The email feature works such as the temporary pin sent for each sign in. Also when you withdrawal fund from your wallet it email the temporary pin so these email are getting out of VPS.

But I can check the cloud sever ubuntu setting . I don't know how. Please let me know thanks in advance

You need to set up a way for your system to send that mail out. Usually this is broken on the VPS or never set up correctly.

freakcoderz commented 4 years ago

I never actually set it up. I had the link send them to my Discord server. I haven't used this in a few months as it is slow and clunky.

Xerxes7777 commented 4 years ago

Ok I feel silly for some reason Gmail puts the tickets generated by the support page in to Junk or spam. I imagine this would not be the case with other email account. Also if you set up your account with Gmail it puts your set up verification information from the open trade site is sent to spam or junk mail. So have your user look there if they have problem setting their accounts up