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After a session time-out, comments get lost #2103

Closed ehuelsmann closed 3 years ago

ehuelsmann commented 3 years ago

Hi,

Last night, I was working on several reports on your site at the same time. I was logged in through the "magic URLs" provided in the notification mails for all of them. Due to the fact that I was working on several and discussing the reports with others in the project, it looks like the session opened by the magic URL timed out while I was compiling a comment: On clicking "Comment", there was a long waiting time and afterwards nothing changed (the comment wasn't added). Reloading the page didn't show the comment, although adding comments after the reload did work.

Could you have a look at providing the user with some feedback about session expiry and hopefully the original comment text (so it doesn't get lost)?

Thanks!

Regards,

Erik.

JamieSlome commented 3 years ago

@ehuelsmann - thanks for getting in touch and letting us know about this bug!

We are looking to identify the issue, and we will share updates once we have diagnosed and deployed a fix!

Thanks for your patience! 🎉

JamieSlome commented 3 years ago

@ehuelsmann - thanks for reporting.

After investigation, we boiled it down and have released a patch to prevent the timeout of comments. We have also added improved error tracking against this, to spot any issues quicker in the future.

adam-nygate commented 3 years ago

Will close this for now as we believe this to be resolved. We'll re-open if the issue occurs again.