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5afe / safe-support

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Getting an "Error in confriming the message. Please try again" error message when trying to do sign message tx. #468

Open jakekvm01 opened 5 months ago

jakekvm01 commented 5 months ago

Issue Category

Other

What happened?

Getting an "Error in confirming the message. Please try again" error message when trying to do sign message tx. image

The user was trying to connect via opensea.io and other dapps. image image

Date and time this happened or you first noticed this issue

N/A

Network

Ethereum Mainnet

Safe Address

eth:0x2AdDfC645fd3dc6Eed14460EB1FCe6Cb73438ef0

eth:0x2C1B45C33E82792DCEB1AC720968b4503647738f

No response

Token Address

N/A

Token Type

None

Transactions

N/A

liliya-soroka commented 5 months ago

The user tried to connect to the opensea.io and l1.co

liliya-soroka commented 5 months ago

Login & sign message from opensea.io works on prod Ethereum in safe , but seems that opensea.io is not request or received response about the message . Going to report to the team

image
jakekvm01 commented 5 months ago

Thank you @liliya-soroka

Claire-serveth commented 1 month ago

Intercom ticket was already closed and advised the user to follow the progress on this issue here instead.

Ticket: https://app.eu.intercom.com/a/inbox/pynbtguw/inbox/shared/all/conversation/212174700008868?view=List