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Queue Tab not updating #477

Open la1234512345 opened 3 months ago

la1234512345 commented 3 months ago

Issue Category

Other

What happened?

User cannot execute Nonce 82. Despite Nonce 81 being executed already, Queue tab and Safe current nonce is still stuck on Nonce 81 image image image

Date and time this happened or you first noticed this issue

30-06-2024

Network

Ethereum Mainnet

Safe Address

0xbf9945BcAC6b8e4FfDB41337579306Fa33E79cfb

Token Address

No response

Token Type

None

Transactions

No response

inahlikenoother commented 3 months ago

Hi team, also have another user that may have a related issue wherein he cannot execute transactions on ETH mainnet tx hashes 0xd9d68cf7bddc1f5ffbf58f2f57c6698550a2efe2aa400bdb6226927c64e1e348, 0x50df76ff3812a8cd1da5983e6b815f5b29f4004dec46ace4bd524379832645a0 Safe eth:0x129f35cDa830eA48B343a48728c2e384Ca956776, eth:0x20b80e9D37255Bc2B8Be20224A9c5636C368C8F3

EDIT: User was already able to execute, but it looks like queue tab is not updating as it's still detecting the lower nonce image

la1234512345 commented 3 months ago

Users are still reporting as of this moment but usually gets resolved within 15-30 minutes

liliya-soroka commented 3 months ago

Please, use delay tag for the complaints related to the issue We are on it and checking with the team

Claire-serveth commented 3 months ago

Hi @liliya-soroka we had another user having a delay issue on ETH network. User was trying to execute a uniswap multicall transaction (Nonce 16). But it seems the UI updated after 10 minutes. (Not sure if this is still helpful) Safe transaction hashes: Original: 0x4a52c5581416cb8cca36adb98331d7cafe1cbbf642c93203aa44c4d7d15ad5f4 Replaced: 0xa1ac8656204f6981a23d620b789fb7952a4dd539be4e7ac82f698d5ea7bdf2a2

image

Safe address: https://app.safe.global/transactions/history?safe=eth:0x11116B04C19aC7266c856CdC623B2903e102218d

inahlikenoother commented 2 months ago

Hi team, another Safe where queue tab is not updating image image

Safe: https://app.safe.global/transactions/queue?safe=eth:0xe705b1D26B85c9F9f91A3690079D336295F14F08****

liliya-soroka commented 1 month ago

Hey, dear support team, do we still have reports about delays on Ethereum? If so, could you ping me immediately with a link to the intercom conversation or safe data? We will have only 10 minutes before cache invalidation to debug.

Claire-serveth commented 1 month ago

Hi @liliya-soroka yes, there is from time to time but when they reach out to us and after few minutes, the UI updates already before we can report here. But we'll definitely do this, will ping you on the intercom ticket directly as well. 🙏

Claire-serveth commented 1 month ago

Hi @liliya-soroka we currently have 1 user with delay issue, safe address: https://app.safe.global/transactions/queue?safe=eth:0x000b30ccCc05F85C45349A6F462C681542c0afE4

la1234512345 commented 3 weeks ago

Hi @liliya-soroka we have another user experiencing the issue eth:0x1D6b52532Fb4432198e30b29945aa2890F59C246